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April 2014 Moms
Luckie519
member
Kohl's Vent / PSA
Luckie519
member
I normally do not post things like this, but I am so disappointed in Kohl's right now.
We placed an order on 11/27 for some Christmas gifts for my son. We received a confirmation and the Kohls website said it shipped with an anticipated delivery date of 12/4 - 12/11. On 12/8, I received an e-mail from Kohl's saying that there had been some updates to my order and due to bad weather, delivery times were taking a few days longer. They cancelled one piece (which was the main reason for the order in the first place), still no big deal really, except they had already confirmed the order and told me it had shipped? Then they broke the order up (after it was already shipped). We received one piece on 12/17. The other pieces were showing an anticipated ship date of 12/8, with no new information updated.
When you call the Kohl's number it tells you in an automated message that there has been issues with the systems and the tracking information is not updating, but the orders are coming. I spent two nights on hold for over 40 minutes, finally got through last night and was assured my order was coming and it would be here by 12/24. I was told not to worry. I told DH, I had seen a lot of negative feedback on line and people's orders were getting cancelled. So, I went ahead and ordered some of the same stuff through another website and it has already shipped and will be here 12/21.
Tonight (approximately 1 hour ago), I get an email from Kohl's telling me that my entire order (with the exception of the one piece that was already cancelled and the item we received 12/17) was now out of stock and I would not be receiving any of it. How is this possible, when it was shipped already? I just feel like they have lied to me the entire time. They should have just told me from the beginning "Look, we don't have your crap. Buy something else." Instead this has been drug out 22 days and I have 6 days before Christmas.
The kicker is Kohl's is still advertising delivery by Christmas if you order by 12/19. Seriously? You can get people their stuff in 5 days, but not mine in 22 days? When you go to the Kohl's Facebook page, there are comments after comments about similar things happening.
I know some of you are going to say "Gifts are not what Christmas is all about." I get that, I do. This is the first Christmas DS is excited about and he's three, he asked for two things - a Mickey Mouse sleeping bag and a chair (both we ordered from Kohl's). I have been polite every time I have talked to anyone at Kohl's or e-mailed them. I know yelling and cursing wouldn't get me anything. I am just really aggravated with the whole thing. People are being double charged for things and not getting refunds. Hopefully, we won't have to deal with that. I just wanted to kind of do a PSA for anyone thinking of placing a last minute order with Kohls.com. Ok, vent over!
We placed an order on 11/27 for some Christmas gifts for my son. We received a confirmation and the Kohls website said it shipped with an anticipated delivery date of 12/4 - 12/11. On 12/8, I received an e-mail from Kohl's saying that there had been some updates to my order and due to bad weather, delivery times were taking a few days longer. They cancelled one piece (which was the main reason for the order in the first place), still no big deal really, except they had already confirmed the order and told me it had shipped? Then they broke the order up (after it was already shipped). We received one piece on 12/17. The other pieces were showing an anticipated ship date of 12/8, with no new information updated.
When you call the Kohl's number it tells you in an automated message that there has been issues with the systems and the tracking information is not updating, but the orders are coming. I spent two nights on hold for over 40 minutes, finally got through last night and was assured my order was coming and it would be here by 12/24. I was told not to worry. I told DH, I had seen a lot of negative feedback on line and people's orders were getting cancelled. So, I went ahead and ordered some of the same stuff through another website and it has already shipped and will be here 12/21.
Tonight (approximately 1 hour ago), I get an email from Kohl's telling me that my entire order (with the exception of the one piece that was already cancelled and the item we received 12/17) was now out of stock and I would not be receiving any of it. How is this possible, when it was shipped already? I just feel like they have lied to me the entire time. They should have just told me from the beginning "Look, we don't have your crap. Buy something else." Instead this has been drug out 22 days and I have 6 days before Christmas.
The kicker is Kohl's is still advertising delivery by Christmas if you order by 12/19. Seriously? You can get people their stuff in 5 days, but not mine in 22 days? When you go to the Kohl's Facebook page, there are comments after comments about similar things happening.
I know some of you are going to say "Gifts are not what Christmas is all about." I get that, I do. This is the first Christmas DS is excited about and he's three, he asked for two things - a Mickey Mouse sleeping bag and a chair (both we ordered from Kohl's). I have been polite every time I have talked to anyone at Kohl's or e-mailed them. I know yelling and cursing wouldn't get me anything. I am just really aggravated with the whole thing. People are being double charged for things and not getting refunds. Hopefully, we won't have to deal with that. I just wanted to kind of do a PSA for anyone thinking of placing a last minute order with Kohls.com. Ok, vent over!
This discussion has been closed.
Re: Kohl's Vent / PSA
Then I peed on a stick...
[My Decorating Blog]
BFP#2 7/28/13 EDD 4/9/14 Birthday : 4/10/14 Adalyn Nanette
In addition to the complaints about Kohl's online ordering, I ordered things the first week of December and I received my last item today. They sent out 4 different shipments for my order. I thought it was rather confusing that I only received one e-mail saying my items were shipped and that was after I already received two of the items.
I, personally, love Kohl's. I feel like you can find such great deals and the discounts that you can use on top of sale prices are awesome. However, I spent a lot of money there this Christmas and my last trip to the store had me pissed. The woman that rung me up was miserable and overwhelmed. I give people the benefit of the doubt that they are stressed due to the holidays, but don't be nasty with me. I am still debating whether or not to call the store manager regarding the way she treated me.
Any who, ladies, hopefully your coming to an end with your shopping and enjoying the time of year!