Ugh customer service phone lines blow.

pennysuedog

It just took 20 minutes for them to type in my correct address to get a replacement cord for my nook tablet.  No the last letter in my name is S not E and not F!

 

 

pistolannie

Stoopid people!

leahandbuck

AT&T has by far the worst customer service I have ever had to deal with.  You always have to be transferred 15 times and repeat your issue to every single person you talk to only to be told they can't help you and have to transfer you some more.  The reps are always foreign yet say they have very American names, David or George, right, one day I am going to ask them how to spell their name because they sure as hell can't spell mine.

Elsa1984

leahandbuck:

ATamp;T has by far the worst customer service I have ever had to deal with. nbsp;You always have to be transferred 15 times and repeat your issue to every single person you talk to only to be told they can't help you and have to transfer you some more. nbsp;The reps are always foreign yet say they have very American names, David or George, right, one day I am going to ask them how to spell their name because they sure as hell can't spell mine.

How annoying! We have them for cell service but a manager at one of the stores bought a computer off of SO at one point, and now we do all of our business through her when we need to deal with cell phone stuff. And if she ever leaves the company, my niece works for them now so I would go through her.

I am the same way when calling companies, trying to be cheery and then getting frustrated. We have the problem that SO and I have some accounts mixed and obviously have different last names. Sometimes they will say I cannot deal with an account because even though it is in my name, the last person to make changes was SO. Or I tell them over and over my last name is X and they say "thank you Mrs Z"....and call me by SO's last name. Like 80 percent of the time they cannot understand what I am saying, and then talk super fast in broken English so I don't know what they are saying. By the end of the call, I am annoyed.

Scramblersmom

Customer service has gone to sh*t. I can't even tell you how many times I have just wanted to scream at them and it isn't just over the phone either. Last week we went to TRU to pick up a ride on toy for DS that we had ordered. Customer Service told us we had to go to the back of the store to scan our pickup order, go to checkout to buy our other things, then go back to customer service to get our order. The whole thing took at least 30 minutes. The checkout lines were not long but they took forever because it appears that nothing on sale in the store was ringing up correctly and all of the checkers were waiting for a manager to come fix it. When I got back to customer service to get the ride on toy they asked me at least 5 times what I ordered, if I had already scanned my sheet, and if the item was at their desk yet.  I was about to go ape sh*t crazy by the time I left the store.

pennysuedog

AA0417:

I know what you mean.  Our cable/phone company is one of the worst.  The company offers phone and internet over a large service area, but they only offer cable in a very small area.  If you call the customer service about both, the phone part of the company will tell you that they don't offer cable.  I argued with them the once because clearly they do as I have their cable.  Now I just call or stop into the local office during business hours if I have a problem/question/change/whatever.  Idiots.

I hope that you get the cord you need quickly (and hopefully the right one considering the stupidity of so many customer service people).

I guess the nook tablet has cord problems the plug is longer than a normal micro usb and it has because of bad design the prong(metal part) loosens and doesn't charge anymore.  Stupid B&N made it so you can not buy an aftermarket usb that works they will fit but not work.  Lucky for me it is still under warranty. 

Note to other Nook users get a spare cord while it is under warranty because I have already burned through three.  Just call and tell them your whole cord doesn't work and you have no idea why, because $20.00 for a cord adds up pretty quick.