Hormones and working in customer service

HDxNxJ · January 2009

I think there should be a disclaimer to customers looking to call and insult my intellegence during the next few months.

It should say something along the lines of " Thank you for holding.... we applogize in advance for any sudden outbursts by our dispatchers for those of you calling with half a brain today..."

I recieved a call from a very angry man saying we were late to his service appointment that he set up with ME on friday. First I dont work on fridays so this man who insisted he spoke directly to me is wrong to start with. So I let him go on and after about 5 minutes of his belittling I finally told him how I dont even work on fridays, then he checked his phone number and realized he called the wrong company...

JamieNIan · January 2009

People are sooo retarded... He didn't realize he called the wrong company when you answered the phones using your company name?

DSteed-to-be · January 2009

AMEN. I work in CS too, and I want to strangle all the stupid callers we get (and I work CS at a college, so I get LOTS of stupid questions from lazy students who don't READ our FULLY-COMPREHENSIVE website first OR from their as-lazy parents who baby their kids by calling FOR them AND didn't do any reading first EITHER!)