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January 2015 Moms
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Million Dollar Baby...

95139513 member
in January 2015 Moms
Ladies, this company has the best customer service that I have ever dealt with!! My mom ordered us the Foothill crib, which came in damaged :( I called up Target (another great experience) and they out in a claim with MDB and our two replacement pieces came in today, yay!! The headboard piece came in with a small acratch on the back side (you'd never see it once said up) and a small dent that would be covered by the mattress. I called to tell them I was disappointed in this. They are now sending me touch up paint and the conversion kit for my inconvenience (I told them it wasn't worth sending out the replacement parts again, the damage wasn't that bad and would be covered). The call wasn't more than 10 minutes and I wasn't passed around from person to person. It was wonderful. I will definitely use them again.

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Re: Million Dollar Baby...

  • 95139513 member
    @saiven‌ want to grab your attention on this because I know you were leaning towards this crib
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  • 95139513 member
    I'm too tired to edit my post, but clearly, spelling is hard :(
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  • 95139513 member
    saiven said:

    I saw this and had to jump in before I even knew I was tagged.

    That damn crib is completely sold out EVERYWHERE. That's what I get for waiting. So now I get to wait some more.

    I'm so, so glad they have good customer service because we're ordering the dresser too and it's reassuring to know they're a reputable company.

    This happened to us too, but we jumped on it when it came back in stock. I would suggest possibly calling them to ask if they can find a way for you to order the crib. It seems to come and go quickly but they clearly have replacement pieces- maybe they can put together an entire crib :) I will attempt to attach the screen shot of the phone number is used...
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  • 95139513 member
    @saiven‌ so it worked! I called that number (around 6, so two hours after the time they gave) and got a live person.
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  • 95139513 member
    Unfortunately MDB handles all of the shipping, but they were quick to help fix any problems and never once questioned anything. The replacement pieces came overly wrapped, which was good.
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