Northern California Babies

When you call your doctor for advice...

Who do you talk to? 

My doctor doesn't have an advice nurse, so I always end up telling the receptionist who passes on a message. Is that the norm?

Re: When you call your doctor for advice...

  • I have Kasier - so I talk to an advice nurse.  Sometimes the nurse needs to check with the Dr. and they have her call me back.
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  • With Kaiser you speak to an advice nurse or you can e-mail your doctor directly.
  • i leave a message with the receptionist too. sometimes doctor calls back sometimes its an NP. depending on the situation.
  • Kaiser it's the advice nurse, which honestly is never helpful for me so I usually just email my doc.  At this point though they told me to call L&D directly with questions.
  • I have Kaiser and I usually email my doctor directly - She gets back to me within 12 hours.  If it's urgent I call the advice nurse.
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  • From my experience, it's fairly normal for it to be handled by the receptionist. I've had 3 OBs recently. One had an advice nurse, but the other two just have the receptionist relay messages to the doctor. If it was serious (unfortunately I had a couple of those situations), then the receptionist would put me on hold and track down / interrupt the doc. Otherwise I'd just get a call back.
  • My OB didn't have an advice nurse, but had a nurse and the receptionist would usually put me through to her or her vm. She'd run my question past the dr. and either the nurse or dr. would get back to me.
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  • I am now Kaiser, but wasn't when DD was born, and had to relay info through the receptionist.  I hated having to share personal info, especially b/c she was a beeotch.
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