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September 2013 Moms
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Would you try to return this?

bumpuser9130703bumpuser9130703 member
in September 2013 Moms
Saturday we bought a mattress/pad cover with a waterproof liner underneath (not the one I had researched and registered for because they didn't have it). I brought it home and washed it right away. When I took it out of the dryer the entire liner had melted and shrunk (mind you the rest of the clothes in the dryer were still damp, so it's not like it was in there too long or anything).

The tag says to machine wash warm and tumble dry on low. I washed with warm/cold and used my dryers lowest heat setting stopping it early figuring it wouldn't take as long as the clothes to dry. On closer inspection we realized our dryer has high, medium, and no heat. So my "lowest" heat setting is technically medium. Fluff/no heat would have been basically useless.

Of course DH threw away the receipt. He thinks I should just suck it up and buy a new one because he doesn't think I should have put it in the dryer at all. I want to try and return it.

WWYD?
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Re: Would you try to return this?

  • ravenclaw1ravenclaw1 member
    You should at least try to return it. The worst they can do is say no.
    BFP #1 - Mango - 6/11/12, EDD 2/22/12 Natural MC 7/15/12
    BFP #2 - Nacho - 10/14/12, EDD 6/20/13, MMC 8 weeks, D&C 11/16/12
    All testing shows both H and I are perfectly normal. Baby Nacho had triploidy. 
    Back to normal business December 2012
    BFP #3 - Froggy - 1/15/13, EDD 9/27/13 TEAM GREEN
    It's a girl! Alice - Born 9/20/13, 8lbs 2oz

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  • EMLYNNLERETTEEMLYNNLERETTE member
    I would rexchange for a different brand. If the tag says it can go in the dryer then it shouldn't melt. We had one do that too.
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  • EOB584EOB584 member
    I would at least try to exchange it. Some stores can actually look up your purchase w/out a receipt if you used a credit or debit card. If the store won't take it back maybe you can contact the manufactuer directly and they will refund you or offer a replacement. I agree that if the tag says it can go in the dryer it shouldn't melt.
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  • bumpuser9130703bumpuser9130703 member

    EMLYNNLERETTE said:
    I would rexchange for a different brand. If the tag says it can go in the dryer then it shouldn't melt. We had one do that too.
    Yeah, I definitely want to get a different brand next time. We bought this one at BRU and it is just the store brand. I'm going to try and exchange it. I agree that if it says it can go in the dryer then it shouldn't melt the very first time I do it!
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  • kje120kje120 member
    I personally wouldn't try to return it because it was your error, not a defect in the product.  But if you want to go ahead and try, the worst that happens is they say no.
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  • rachelstaufrachelstauf member
    I would definitely return that and exchange for another brand. It should hold up through more than one wash!
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  • Missy2020Missy2020 member
    kestock120 said:
    I personally wouldn't try to return it because it was your error, not a defect in the product.  But if you want to go ahead and try, the worst that happens is they say no.
    I agree with this.
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  • bumpuser9130703bumpuser9130703 member
    Missy2020 said:
    kestock120 said:
    I personally wouldn't try to return it because it was your error, not a defect in the product.  But if you want to go ahead and try, the worst that happens is they say no.
    I agree with this.
    That's how DH feels. I think he threw away the receipt on purpose, LOL.

    Medium usually means my clothes are still damp after a full cycle, so I thought it was a low setting (it says something like "Easy Care" and then medium heat in tiny print underneath). I feel like if I had dryed them on high it would be my fault, but I used the lowest setting with heat my dryer has. Argh! I should have just hung it to dry!
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  • leahaustinleahaustin member
    I would at least try. I don't know that they are going to do anything for you but trying never hurt anyone. :)
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  • Mrschadwick72Mrschadwick72 member
    Bru can look up transactions using a debit or credit card, or also with your rewards card! You shouldn't have a problem and if you do, ask to speak with a manager. Normally a manager will take care of you! I work there :)
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  • achadwick19achadwick19 member
    I'd try to exchange it definitely. If you followed instructions, then it's not your fault!
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