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WWYD? Sears Portraits

Stephanie2167Stephanie2167 member
in Toddlers: 24 Months+

I took DD in to have her 2nd birthday photos done back on May 12 so that I would have them in time for her party on June 9th. They called me about a week later and said that the system has a hiccup and had lost our order. I had to go back in and replace my order. They said they would put a rush on it.

Tomorrow marks 6 weeks since my session. I just called to check in and she said they were supposed to be in on the 18th but she doesn't see them. At this point I really don't care much about them but I'm wondering if I should call Sears Portrait Customer Service to complain. I feel at this point I should be getting offered some sort of deal for the future.

WWYD?


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Re: WWYD? Sears Portraits

  • IEtoLAIEtoLA member
    I would call and complain.  
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  • mbgreenwaltmbgreenwalt member
    At this point I would demand a refund.  You had to return to reorder because they lost the originals and now they haven't produced the replacements.  That is extremely poor service.
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  • littledream313littledream313
    I would call and ask what the hold up is for sure. I'm a photographer and almost all of the pro print labs send print orders by next day air. Sears does VERY minimal editing and I can't imagine why it would take more than a week.
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  • MyaMaternityMyaMaternity member
    Wow, that's a long time.  I would definitely call and say something.
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  • megann831megann831
    I've used Sears several times and other than occasional very long waits even with an appointment, I've been fairly satisfied.  I would complain, explain how you needed the pictures by a certain date.  I might be wrong, but unless you no longer want the pictures, I don't think you can ask for a refund, however I would hope and expect one after complaining.
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  • SearsCaresSearsCares
    Good morning Stephanie2167, I saw your post this morning and wanted to reach out to you. My name is Mike and I am a member of the Sears Social Media Support team. I am truly sorry to see that you still have not received your portraits after waiting for more than six weeks for them. That is certainly an abnormally long time to wait to receive pictures and, for that, I apologize. If you would allow us the opportunity, we would like to connect you with a dedicated case manager to not only discuss your experience but to also ensure that you do receive your portraits. At your convenience, please contact our office via email at smadvisor@searshc.com so you don?t have to be upset by this any longer. In the email, please provide a contact number and the phone number the portraits were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Stephanie2167) in the email for reference to your issue. Again, we?re sorry for any trouble we have caused and we hope to talk to you soon. Thank you, Mike D. Social Media Moderator Sears Social Media Support
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