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November 2011 Moms
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Need opinions re: angelcare

sap05esap05e
in November 2011 Moms

I need help deciding what to do about my angelcare monitor. We have the basic 1-pad, 2 receiver set that costs about $99. I get false alarms almost nightly and have done everything they recommend to fix it. I contacted angelcare yesterday and explained my situation. I believe it's going off because DD rolls to the side of her crib (not the head or foot, the SIDE. like a few inches from the middle). A lot of you said you don't have that problem so it leads me to believe it's faulty. Their manual even says that should not happen.

After answering a series of questions about everything from where I bought the system to what kind of mattress I have, the customer service rep suggests I buy a double pad sensor for another $25. She says it increases the sensitivity level by 15%.

My other option is to sell it on ebay or at a consignment shop and go buy a snuza. I guess I am just hesitant to buy another one of their products since I haven't been satisfied with the one I have.

Does anyone use the double sensor pad? I never even knew there was such a thing.. 

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Re: Need opinions re: angelcare

  • julesjbjulesjb member
    Thats really stressful! I cant imagine dealing with that nightly. I have a Snuza( I didn't think they are from the same company??) and am very happy with it. We use it nightly and only had one false alarm bc DH out it on wrong. I would want my money back so maybe you could call again and see of there is a manager you could talk too. It's pretty unacceptable to have it not work...
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  • sap05esap05e
    I decided to upgrade to the double sensor since it's not that much more, but if it doesn't work, I'm convinced that my system is broken and definitely want a replacement or a refund. Regarding the snuza - can you still use it after they can roll over?
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  • LiveLaughLove17LiveLaughLove17 member

    Do you have the piece of mortarboard or whatever it is called that they recommend? We used exactly what they said, and have not had any false alarms. I heard that the board really does make a difference, so that is just a thought. My baby also rolls to the side of the crib. Good luck. 

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  • Froggy76Froggy76 member
    I have a Snuza go and we get false alarms once or twice a week.  We CD and it doesn't stay on her diaper all that well.  I also worry about the pressure it's putting on her stomach.  Not sure if I can keep using it once she rolls over... I doubt it would stay on then.
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  • sap05esap05e
    imageLiveLaughLove17:

    Do you have the piece of mortarboard or whatever it is called that they recommend? We used exactly what they said, and have not had any false alarms. I heard that the board really does make a difference, so that is just a thought. My baby also rolls to the side of the crib. Good luck. 

    Our manual recommended masonite or plywood - we got a plywood one cut to the specific dimensions. Maybe the masonite would help. There is one sold specifically for angelcare systems on amazon but it has like 2 stars in the reviews. :- 

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  • LiveLaughLove17LiveLaughLove17 member
    Masonite! That's what I was thinking of. We have  piece of masonie that we cut cut to the size specified and it has been perfect. My dad did ours, but I'm pretty sure you can go to a Home Depot or Lowes (or similar store) and they will cut it for you. I hope you get it figured out. We really love our AC monitor. I don't know how I'd be able to get any sleep without it!
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  • sap05esap05e
    I have kinda gotten used to getting up at 3 am to turn it off. Even with the problems, I wouldn't dare leave it off. I just hate that it wakes her up sometimes. 
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  • Vieve831Vieve831 member
    We use plywood and have not had any false alarms. Stinks that their customer service is not helpful - they should just send you a new unit. I think a false alarm would give me a heart attack
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  • sap05esap05e

    imageVieve831:
    We use plywood and have not had any false alarms. Stinks that their customer service is not helpful - they should just send you a new unit. I think a false alarm would give me a heart attack

    I have a video monitor too so I can usually tell right away that she has rolled off. It beeped the other night (warning beep) while she was in the middle of the crib. I was shaking by the time I got to her. She was fine, of course. :-/ 

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