I HATE OUTSOURCING! nbr.

LILBIT1221 · September 2011

How about this. Your name is NOT AMANDA, JOHN, or ADAM.

How about when I have to ask you to repeat something 3 times you dont give me an attitude.

How about YOU slow down when YOU are talking?

How about all that?

I am looking at you Bank of America & Suntrust CSR's.

/rant feel free to flame now.

emiliemadison · September 2011

I'd give you an attitude too. You sound like a b!tch.

insertclevername · September 2011

My DH removed all of our money and closed our accounts through HSBC because the communication was so poor. He would end up irate whenever he had to call to check on something because they would transfer him 50 times, there were multiple communication/language barriers, he was asked to repeat himself at least 4 times per phone call and he could never get patched through to a supervisor.

LILBIT1221 · September 2011

emiliemadison:
I'd give you an attitude too. You sound like a b!tch.

I never said I wasn't.

rlyttle · September 2011

Add DELL to that list!!!

scoutkate · September 2011

emiliemadison:
I'd give you an attitude too. You sound like a b!tch.

Oh, she is. Big time.

mamaregan · September 2011

Ughh that is so damn annoying! Bank of America is the worst, I hate every aspect about that bank. They don't have a clue what is going on, they always lose paperwork and their departments have no communication. Our closing on our home was pushed back 6 weeks from the original closing date because they are a big, hot mess!

scoutkate · September 2011

heckysue:
scoutkate:

emiliemadison:
I'd give you an attitude too. You sound like a b!tch.

Oh, she is. Big time.

Your kid's outfit is ugly.
Borderline child abuse actually.

::dials CPS::

::insert random tl;dr rant against hecky::

Yeah.

DaisyFull · September 2011

Really? I heart B of A. I think they are actually one of the few companies with superb customer service.

[Deleted User] · September 2011

The user and all related content has been deleted.

[Deleted User] · September 2011

The user and all related content has been deleted.

LILBIT1221 · September 2011

NY Mama:
My DH removed all of our money and closed our accounts through HSBC because the communication was so poor. He would end up irate whenever he had to call to check on something because they would transfer him 50 times, there were multiple communication/language barriers, he was asked to repeat himself at least 4 times per phone call and he could never get patched through to a supervisor.

it gets REALLY frustrating when it gets to the point where they are spelling things out and you still don't understand it. If I call into these lenders it is fine, but if one of their reps calls into us needing info I just want to cry.

"This is Peggy"

LILBIT1221 · September 2011

mamaregan:

Ughh that is so damn annoying! Bank of America is the worst, I hate every aspect about that bank. They don't have a clue what is going on, they always lose paperwork and their departments have no communication. Our closing on our home was pushed back 6 weeks from the original closing date because they are a big, hot mess!

WELL HEY THERE!

Yeah closings & payments from BOA are a bunch of BS!

LILBIT1221 · September 2011

rlyttle:
Add DELL to that list!!!

**pulls out post-it** <-- I hear all the kewl kids have one.

wife1014 · September 2011

I couldn't agree more. I sometimes hang up hoping to get someone I can understand better. Outsourcing is horrible on many levels...but that's another topic.

Oh and BTW, stop being such a b!tch.

themissizz · September 2011

BOA is THE WORST. I used to work for a company that dealt with loans and making sure insurance was on BOA loans. They have more incompetent people working for them who cannot fix problems than any other company I've ever seen. And trust me, BOA makes a ton of mistakes/issues.

LILBIT1221 · September 2011

DaisyFull:
Really? I heart B of A. I think they are actually one of the few companies with superb customer service.

yeah, when I call in to them it's not bad at all. (WHEN I get a human that is.) It's the people who call in looking for policy info that drive me bitchy (i guess)

insertclevername · September 2011

LILBIT1221:

it gets REALLY frustrating when it gets to the point where they are spelling things out and you still don't understand it. If I call into these lenders it is fine, but if one of their reps calls into us needing info I just want to cry.

"This is Peggy"

Lol. I love those commercials. They are so apropos.

LILBIT1221 · September 2011

wife1014:

I couldn't agree more. I sometimes hang up hoping to get someone I can understand better. Outsourcing is horrible on many levels...but that's another topic.

Oh and BTW, stop being such a b!tch.

coming from YOU! I'm flattered! Wink

KJmashup · September 2011

Y U so meen?

DreadLoc · September 2011

See, there is a secret to get to their american-based call center.

When you get to the menu, press whatever number for spanish speakers. press '0' or just wait to get to an operator. When they say "Hola!", just say "I'm sorry, I must have messed up and I don't speak spanish. But can you help me anyways?" They will because they are biligual, based here in good 'ol US of A, and most likely english is their first language.

I do this all the time with my cell phone carrier and it works 100% of the time.

YWIA!

eta: Or you can switch to USAA. USAA beat's BoA's asss anyday of the mothereffin' week.

OscarQ · September 2011

NY Mama:
My DH removed all of our money and closed our accounts through HSBC because the communication was so poor. He would end up irate whenever he had to call to check on something because they would transfer him 50 times, there were multiple communication/language barriers, he was asked to repeat himself at least 4 times per phone call and he could never get patched through to a supervisor.

It tickles my funny bone that your DH closed the account with the Hong Kong and Shanghai Banking Corporation due to communication issues. I *know* that company has origins back to when Hong Kong was a British colony but still - funny. I'm in a weird mood.

mamaregan · September 2011

LILBIT1221:
mamaregan:

Ughh that is so damn annoying! Bank of America is the worst, I hate every aspect about that bank. They don't have a clue what is going on, they always lose paperwork and their departments have no communication. Our closing on our home was pushed back 6 weeks from the original closing date because they are a big, hot mess!

WELL HEY THERE!
Yeah closings & payments from BOA are a bunch of BS!

How YOU doin??

DaisyFull · September 2011

heckysue:
Interesting.
In other news, I haven't used it but I've heard that gethuman.com publishes the fastest way to get through the menus of different companies and get a live person on the phone.

YGPM.

bstrangely · September 2011

DaisyFull:
Really? I heart B of A. I think they are actually one of the few companies with superb customer service.

you have got to be nucking futs. boa is evil. we use them and every year dh and i have a big argument about switching banks.

https://money.cnn.com/2009/09/29/news/companies/youtube_bank_of_america/

https://mountainsageblog.com/2009/09/29/does-your-employer-carry-a-dead-peasant-life-insurance-policy-on-you/

LILBIT1221 · September 2011

heckysue:

LILBIT1221:
rlyttle:
Add DELL to that list!!!
**pulls out post-it** <-- I hear all the kewl kids have one.
tee hee.
My post-its are shiny and new. I just started yesterday.

I'm thinking about buying one of those rainbow post-it pads so I can rank the hatred in rainbow colors.

I like purple, can I be purple?

DaisyFull · September 2011

bstrangely:
DaisyFull:
Really? I heart B of A. I think they are actually one of the few companies with superb customer service.
you have got to be nucking futs. boa is evil. we use them and every year dh and i have a big argument about switching banks.
https://money.cnn.com/2009/09/29/news/companies/youtube_bank_of_america/
https://mountainsageblog.com/2009/09/29/does-your-employer-carry-a-dead-peasant-life-insurance-policy-on-you/

Well, I farking love you too.

If it's good enough for WB, it's good enough for me.

Since you like linkies:

https://dealbook.nytimes.com/2011/08/25/buffett-to-invest-5-billion-in-bank-of-america/

LILBIT1221 · September 2011

MrsLacy:

See, there is a secret to get to their american-based call center.

When you get to the menu, press whatever number for spanish speakers. press '0' or just wait to get to an operator. When they say "Hola!", just say "I'm sorry, I must have messed up and I don't speak spanish. But can you help me anyways?" They will because they are biligual, based here in good 'ol US of A, and most likely english is their first language.

I do this all the time with my cell phone carrier and it works 100% of the time.

YWIA!

eta: Or you can switch to USAA. USAA beat's BoA's asss anyday of the mothereffin' week.

I will remember that for when I do need to call them. My rant was word based.

I work in insurance and they always call in to get policy updates and make MTG Changes.

historychick79 · September 2011

OscarQ:

NY Mama:
My DH removed all of our money and closed our accounts through HSBC because the communication was so poor. He would end up irate whenever he had to call to check on something because they would transfer him 50 times, there were multiple communication/language barriers, he was asked to repeat himself at least 4 times per phone call and he could never get patched through to a supervisor.

It tickles my funny bone that your DH closed the account with the Hong Kong and Shanghai Banking Corporation due to communication issues. I *know* that company has origins back to when Hong Kong was a British colony but still - funny. I'm in a weird mood.

Didja know that one of their corporate headquarters in the USA is Buffalo. There, the correct acronym is actually Holy Sh!t Buffalo's Cold.

And FWIW I despise Chase. Have been with a local credit union for almost 10yrs and would never go back to a major bank.

wife1014 · September 2011

LILBIT1221:
wife1014:

I couldn't agree more. I sometimes hang up hoping to get someone I can understand better. Outsourcing is horrible on many levels...but that's another topic.

Oh and BTW, stop being such a b!tch.

coming from YOU! I'm flattered!

You know I love you.

OscarQ · September 2011

klio79:
OscarQ:

NY Mama:
My DH removed all of our money and closed our accounts through HSBC because the communication was so poor. He would end up irate whenever he had to call to check on something because they would transfer him 50 times, there were multiple communication/language barriers, he was asked to repeat himself at least 4 times per phone call and he could never get patched through to a supervisor.

It tickles my funny bone that your DH closed the account with the Hong Kong and Shanghai Banking Corporation due to communication issues. I *know* that company has origins back to when Hong Kong was a British colony but still - funny. I'm in a weird mood.

Didja know that one of their corporate headquarters in the USA is Buffalo. There, the correct acronym is actually Holy Sh!t Buffalo's Cold.

And FWIW I despise Chase. Have been with a local credit union for almost 10yrs and would never go back to a major bank.

Awww, see I bank with Chase and there's not even a Chase branch in DE. It's a leftover from when I worked in NYC and I'm far too lazy to bother changing and I have an account with my local credit union. And I live around the corner from my local credit union. I'm so lame. I heart paying ATM fees for no reason!

veronicacorningstone · September 2011

emiliemadison:
I'd give you an attitude too. You sound like a b!tch.

Oh, she is. Especially in the bedroom.

The always taking never givin' hussy. ::grumble, grumble::

LILBIT1221 · September 2011

mamaregan:
LILBIT1221:
mamaregan:

Ughh that is so damn annoying! Bank of America is the worst, I hate every aspect about that bank. They don't have a clue what is going on, they always lose paperwork and their departments have no communication. Our closing on our home was pushed back 6 weeks from the original closing date because they are a big, hot mess!

WELL HEY THERE!
Yeah closings & payments from BOA are a bunch of BS!

How YOU doin??

I'm just you know, hanging around, being a b!tch and all. Long time no see and junk!

wife1014 · September 2011

MrsLacy:

See, there is a secret to get to their american-based call center.

When you get to the menu, press whatever number for spanish speakers. press '0' or just wait to get to an operator. When they say "Hola!", just say "I'm sorry, I must have messed up and I don't speak spanish. But can you help me anyways?" They will because they are biligual, based here in good 'ol US of A, and most likely english is their first language.

I do this all the time with my cell phone carrier and it works 100% of the time.

YWIA!

eta: Or you can switch to USAA. USAA beat's BoA's asss anyday of the mothereffin' week.

This is literally the best thing I've ever heard on TB. Thanks.

bstrangely · September 2011

DaisyFull:
bstrangely:
DaisyFull:
Really? I heart B of A. I think they are actually one of the few companies with superb customer service.
you have got to be nucking futs. boa is evil. we use them and every year dh and i have a big argument about switching banks.
https://money.cnn.com/2009/09/29/news/companies/youtube_bank_of_america/
https://mountainsageblog.com/2009/09/29/does-your-employer-carry-a-dead-peasant-life-insurance-policy-on-you/
Well, I farking love you too.
If it's good enough for WB, it's good enough for me.
Since you like linkies:
https://dealbook.nytimes.com/2011/08/25/buffett-to-invest-5-billion-in-bank-of-america/

i like clickable links. what was i supposed to get out of that? that boa runs their business so poorly they need passing billionaires to prop them up with injections of cash? was that supposed to make them seem competent or less evil?

ames71 · September 2011

MrsLacy:
See, there is a secret to get to their american-based call center.
When you get to the menu, press whatever number for spanish speakers. press '0' or just wait to get to an operator. When they say "Hola!", just say "I'm sorry, I must have messed up and I don't speak spanish. But can you help me anyways?" They will because they are biligual, based here in good 'ol US of A, and most likely english is their first language.
I do this all the time with my cell phone carrier and it works 100% of the time.
YWIA!
eta: Or you can switch to USAA. USAA beat's BoA's asss anyday of the mothereffin' week.

That's pretty interesting. I would never have thought of doing that. And, I agree, USAA is awesome and BOA has always sucked (IMO).

On the flip side, I will say that I had insanely awesome service from a rep outsourced for Adobe last month. Like insanely awesome. The worst customer service calls I've ever had were with Comcast and AT&T - both with American reps. No one area of the world holds the market on great or suck.

LILBIT1221 · September 2011

veronicacorningstone:

emiliemadison:
I'd give you an attitude too. You sound like a b!tch.

Oh, she is. Especially in the bedroom.

The always taking never givin' hussy. ::grumble, grumble::

that's not what you said last night. Now is it?

DaisyFull · September 2011

bstrangely:
DaisyFull:
bstrangely:
DaisyFull:
Really? I heart B of A. I think they are actually one of the few companies with superb customer service.
you have got to be nucking futs. boa is evil. we use them and every year dh and i have a big argument about switching banks.
https://money.cnn.com/2009/09/29/news/companies/youtube_bank_of_america/
https://mountainsageblog.com/2009/09/29/does-your-employer-carry-a-dead-peasant-life-insurance-policy-on-you/
Well, I farking love you too.
If it's good enough for WB, it's good enough for me.
Since you like linkies:
https://dealbook.nytimes.com/2011/08/25/buffett-to-invest-5-billion-in-bank-of-america/

i like clickable links. what was i supposed to get out of that? that boa runs their business so poorly they need passing billionaires to prop them up with injections of cash? was that supposed to make them seem competent or less evil?

Yes, because Warren Buffet has a history of investing in failing companies.

I don't like you. If you don't know how to operate a link that isn't clicky, I feel badly for you.

Either way, I'm bored now. You don't have to like B of A. Makes absolutely no difference to me.

mamaregan · September 2011

LILBIT1221:
mamaregan:
LILBIT1221:
mamaregan:

Ughh that is so damn annoying! Bank of America is the worst, I hate every aspect about that bank. They don't have a clue what is going on, they always lose paperwork and their departments have no communication. Our closing on our home was pushed back 6 weeks from the original closing date because they are a big, hot mess!

WELL HEY THERE!
Yeah closings & payments from BOA are a bunch of BS!

How YOU doin??

I'm just you know, hanging around, being a b!tch and all. Long time no see and junk!

If it wasn't for the fact that you were such a b1tch, I'm not sure I would love you so...

Yeah, I took a hiatus for the whole AE drama, then kind of forgot all about TB. I've missed these parts though.

bstrangely · September 2011

DaisyFull:
Yes, because Warren Buffet has a history of investing in failing companies.
I don't like you. If you don't know how to operate a link that isn't clicky, I feel badly for you.
Either way, I'm bored now. You don't have to like B of A. Makes absolutely no difference to me.

well obviously i read it because i replied about the content. evidently you did not.

"Mr. Buffett has played the role of savior before.

In the depths of the financial crisis, Berkshire Hathaway gave Goldman Sachs a $5 billion lifeline, which came with a hefty 10 percent dividend. The investment bank paid back the money earlier this year after getting the greenlight from regulators.

When shares of General Electric got hit, Mr. Buffett stepped in with a $3 billion investment. The deal also came with a 10 percent annual payout...

With Bank of America, Mr. Buffett is once again jumping in at a point of weakness. Since the beginning of the year, the bank?s shares have dropped to less than $7, from $15. Last year, it was trading at more than $19."

he wasn't investing with them because he thought they were doing awesome. he invested because they are such a large part of the market that the country (and buffet) can't afford their failure.

hth. i look forward to reading more things for you in the future

DaisyFull · September 2011

bstrangely:
DaisyFull:
Yes, because Warren Buffet has a history of investing in failing companies.
I don't like you. If you don't know how to operate a link that isn't clicky, I feel badly for you.
Either way, I'm bored now. You don't have to like B of A. Makes absolutely no difference to me.

well obviously i read it because i replied about the content. evidently you did not.
"Mr. Buffett has played the role of savior before.

In the depths of the financial crisis, Berkshire Hathaway gave Goldman Sachs a $5 billion lifeline, which came with a hefty 10 percent dividend. The investment bank paid back the money earlier this year after getting the greenlight from regulators.

When shares of General Electric got hit, Mr. Buffett stepped in with a $3 billion investment. The deal also came with a 10 percent annual payout...
With Bank of America, Mr. Buffett is once again jumping in at a point of weakness. Since the beginning of the year, the bank?s shares have dropped to less than $7, from $15. Last year, it was trading at more than $19."
he wasn't investing with them because he thought they were doing awesome. he invested because they are such a large part of the market that the country (and buffet) can't afford their failure.
hth. i look forward to reading more things for you in the future

You're right. I didn't read that particular article, it was the first one I goggled.

You really don't have much of a point here though. As to the bolded, I don't even know which company you're speaking of. BofA or GS? If we're talking about GS, so what? It's not the same company. I've never once heard anyone call B of A "too large to fail".

I usually enjoy a good debate. You seem to be too emotionally vested in banking for me though. Thanks for doing the reading.

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I HATE OUTSOURCING! nbr.

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