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Kaiser online for your LO?

LoLoPandaLoLoPanda
in Northern California Babies

I'm online with Kaiser, and I love it. I've been "acting for a family member" aka DD and for some reason, when I "switch" to her "account", it won't let me view anything...her vaccinations, her appointments, emailing her pedi...nothing. I've been told several times to just either wait a day or two (for some reason they think I just signed up, but I've been signed up since DD was 4 weeks old) or to "keep trying". Has this happened to anyone else? I'm going to call Kaiser tech support (if I can) tomorrow, but I was wondering if I'm not alone in this.

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Re: Kaiser online for your LO?

  • KellyMRocksKellyMRocks
    You are not alone
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  • SportyMrs.23SportyMrs.23 member

    Mine has always worked...haven't had any issues with anything. 

    I hope they can get it figured out for you soon!

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  • kittylovekittylove member
    You aren't alone. Next time you are at Kaiser go request an account of her own for you. It is a PITA to switch in and out but at least you can see all the info.
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  • SFAug07SFAug07 member
    I never had a problem with it.
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  • dblhappinessdblhappiness
    I haven't had a problem either but I seem to remember that when I go online to make my kids appts, I don't switch members. It'll ask me if I'm making the appt for myself or someone else then I'll have to enter their ID number.
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  • MsPurple24MsPurple24 member
    Mine definitely took a few days before I could do anything, and I just waited it out.  The only thing that bugs me about it is that I can't view or change her appointments at all- it's not "allowed" when I'm acting for her.  I got the impression that I could only do that by phone.  But I can email her doctor and everything else.


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  • m&m818m&m818

    imagedblhappiness:
    I haven't had a problem either but I seem to remember that when I go online to make my kids appts, I don't switch members. It'll ask me if I'm making the appt for myself or someone else then I'll have to enter their ID number.

    Ditto this.  

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  • SJBride05SJBride05
    When I tried to access DS' account it prompted me to request some code (that gets mailed to you) so I could access to everything.
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  • SFAug07SFAug07 member

    imageMsPurple24:
    Mine definitely took a few days before I could do anything, and I just waited it out.  The only thing that bugs me about it is that I can't view or change her appointments at all- it's not "allowed" when I'm acting for her.  I got the impression that I could only do that by phone.  But I can email her doctor and everything else.

    To schedule or change appointments, don't change the member, do it as yourself on behalf of her. It's strange but that's how it works.

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