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ARGH!! My pump is dead!!!

vtmezzovtmezzo
in D.C. Area Babies

My Medela PIS is dead. Motor gone. Customer Service no help, just said I would have to buy a new one. FML.

 

Has anyone else had this problem? I was so thrilled that it wasn't an expense I had to repeat with baby #2...until now. 

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Re: ARGH!! My pump is dead!!!

  • jess08200jess08200

    Are you sure it's dead? I thought mine was dead, but it was just the cord. 

    Do you have the cord that is battery powered you can try? 

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  • mamabear2010mamabear2010
    I've heard this happen to ladies on other boards and their pumps were usually replaced... even one who had bought her pump on Ebay. Medela also sent out a warning a few months ago about tying the cord around the AC adapter, saying that it damages it. Maybe you could try to call again and another rep will send you a replacement adapter or a whole new pump? I would keep trying. GL!
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  • WinesNot WhinesWinesNot Whines
    I'm really surprised Medela said you have to buy a new pump. I've seen a lot of posts about people getting new/free pumps when theirs died. Did they give you any troubleshooting advice? I'd try calling again and hopefully you'll get a new rep who is more helpful.
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  • belizeitornotbelizeitornot

    If it's not within the warranty (usually a year) you probably are out of luck. though i do think it ridic that one's pump wouldn't last for more than one child, medela - consider extending your warranty.

    my sister's PISA that I was using died and it was well out of warranty so we didn't even try. i bought a new one that was having issues from day one, and they sent me a replacement but i'm not sure they do that for anyone who has a dead pump.

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  • SofkaSofka

    darn, that really sux!  I would call back as PP suggested and hopefully get a more helpful rep

     

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  • mssaintmssaint
    Are you sure it's the motor? My cord/adapter died (I dropped it about six inches onto the floor - I'm a bit irritated it's so freaking sensitive) and they overnighted me a new one and didn't even ask for any warranty information.
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  • Hey JellisyHey Jellisy
    Mine broke within the warranty period and they overnighted me a new one.  Their customer service is usually excellent. 
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    From December 29, 2011
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  • ArtslvrArtslvr
    Mine survived EP-ing three kids, but I went through three cords.  The cords are about $15 or $20.  Did you try it with the batteries?
    Wife, Musician, Fed, WW-er, and Mom of three little kids - not necessarily in that order.
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