ARGH!! My pump is dead!!!

vtmezzo

My Medela PIS is dead. Motor gone. Customer Service no help, just said I would have to buy a new one. FML.

 

Has anyone else had this problem? I was so thrilled that it wasn't an expense I had to repeat with baby #2...until now. 

jess08200

Are you sure it's dead? I thought mine was dead, but it was just the cord. 

Do you have the cord that is battery powered you can try? 

mamabear2010

I've heard this happen to ladies on other boards and their pumps were usually replaced... even one who had bought her pump on Ebay. Medela also sent out a warning a few months ago about tying the cord around the AC adapter, saying that it damages it. Maybe you could try to call again and another rep will send you a replacement adapter or a whole new pump? I would keep trying. GL!

WinesNot Whines

I'm really surprised Medela said you have to buy a new pump. I've seen a lot of posts about people getting new/free pumps when theirs died. Did they give you any troubleshooting advice? I'd try calling again and hopefully you'll get a new rep who is more helpful.

belizeitornot

If it's not within the warranty (usually a year) you probably are out of luck. though i do think it ridic that one's pump wouldn't last for more than one child, medela - consider extending your warranty.

my sister's PISA that I was using died and it was well out of warranty so we didn't even try. i bought a new one that was having issues from day one, and they sent me a replacement but i'm not sure they do that for anyone who has a dead pump.

Sofka

darn, that really sux!  I would call back as PP suggested and hopefully get a more helpful rep

 

mssaint

Are you sure it's the motor? My cord/adapter died (I dropped it about six inches onto the floor - I'm a bit irritated it's so freaking sensitive) and they overnighted me a new one and didn't even ask for any warranty information.

Hey Jellisy

Mine broke within the warranty period and they overnighted me a new one.  Their customer service is usually excellent. 

Artslvr

Mine survived EP-ing three kids, but I went through three cords.  The cords are about $15 or $20.  Did you try it with the batteries?