I ordered a 2011 City Select stroller and used their "Add Additional Seat" option. I paid the 2011 price for both. (2010's are on sale for around $380 for the stroller and $99 for the additional seat and the 2011 is $499 for the stroller and $159 for the seat).
I was informed both were shipped but never received a tracking number for the stroller. I emailed them and they said they would update the information. They never did. That was 2 days ago.
I figured I would wait until today (when I was suppose to receive my seat) and see what happened. I got the seat but I didn't get the stroller. AND I got the 2010 seat!
I have emailed them and I am giving them a chance to fix the problem as I did NOT pay for the 2010 seat and I want to know where my stroller is...and I better have a freaking 2011 stroller on it's way (almost here!)
So yeah, I am so very unhappy so far.
Update: I emailed them 1.5-2 hours ago and hadn't heard anything back. SO, I called.
About the stroller - I was told that they had just run out of the 2011 stroller so they sent it directly to Baby jogger for them to fulfill since they didn't want to hold onto it for too long and wanted to get my stuff out. They said that they HAVE sent out my stroller but they still do not have a tracking number from BJ to give me.
About the seat - They said they called the warehouse and confirmed that they sent me the 2011 seat. I informed him they did not. He said that they did and the easiest way to tell is to look at the stitching on the seat itself and it will be up and down not side to side. I told him that I knew that and the stitching is side to side AND the Manufacturing date on the box is 9/10/2010. He said that it must have been a fluke because they were suppose to send the 2011 seat and the 2010 seat is in the opposite side of their warehouse, and someone would have purposefully had to walk over to the other side and got the 2010. He apologized and said they would send me the new 2011 seat out asap and I should get it Monday with a return shipping label for the seat I have.
As of right now I am waiting. I was surprised to have problems since I had done a lot of research before ordering to make sure they were a good place to order from. I think they will make it right like they say. I am slightly peeved that I am continuing to wait but as long as they make it right I will be happy.