UN-acceptable dr. office screw up (long vent)

clauseka · February 2011

I had an HSG scheduled this afternoon at the hospital. My dr. does them at noon at the hospital since the radiography staff take lunch and he can use their equipment. I got there 15 minutes early as instructed only to find out that my dr.'s office never sent over the paperwork to order the test (even though I scheduled this LAST monday).

I called them and told them of their error and they said they would "fax it straight over"...at which point I sat for 25 minutes only to find out that their scheduling error had bumped me from my spot and there were no more appointments open in radiography except at noon tomorrow (WHEN I WILL BE AT WORK - I took today off specially for the test). Tomorrow is the last day during my cycle when the HSG is possible and I cannot miss work....I am furious! The only option they gave me was to call back on Cycle Day 1 next month! (blood pressure rises). The icing on this towering cake of crap is that when the nurse called me back to reschedule she called me JILL (which is NOT my name). Get your sh*t together!

On a related note, the nurse I spoke with to originally schedule my HSG with last Monday is the same nurse I spoke with after my miscarriage who told me she would take care of cancelling my 10-week appt. She did not. I received a call from their office the day before reminding me of my "10-week healthy baby appt" at which point I sent a strongly worded complaint.

I feel so frustrated and defeated. I've cried, screamed, eaten some oreos (double stuffed) and now I don't know what else to do...

iggy.d · February 2011

((HUGS)) OMG all of this is just completely unacceptable! I'm so sorry! Is there any possibility of changing offices? They just don't seem to have it together or have the concern for their patients that you deserve.

nikki04vb · February 2011

That is a major fvck up! I'm so sorry. I'm getting so sick of hearing stories like this- don't these doctors care?

I feel like they should make special arrangements when they eff up. Why should you have to be inconvenienced further?

If you keep having trouble with the nurse at this office maybe you should consider a different doctor. My original OB wasn't going to see me until 15 weeks! I couldn't believe it. I switched and I love my doctor now. The nurses are great, they answer my calls, they can get me an appt. same day... seriously, shop around. Don't settle for that crap!

GPickles · February 2011

Yeah, that is really horrible. At my work if something like that happens we always just sqeeze them in if they are already there and it's our error. I'm sorry you got treated like crap on more than one occasion.

Laurakat81 · February 2011

Oh wow! Sounds like someone is an idiot! How hard is it to cancel appointments and fax info over! I'm so sorry this is happening!

jr63_2020 · February 2011

GPickles:
Yeah, that is really horrible. At my work if something like that happens we always just sqeeze them in if they are already there and it's our error. I'm sorry you got treated like crap on more than one occasion.

I was just going to say, I'm shocked they didn't even try to fit you in. YOU did what you were supposed to do, it wasn't your fault! Ugh. I'm so sorry you had to deal with this.

I was going to a really awful doctor's office during my m/c, they were seriously terrible and couldn't get their sh!t together. I switched and now I LOVE my doctor. There's hope on the other side...

clauseka · February 2011

Thanks ladies. I am strongly considering switching. The problem is that we live in a smaller town so options are limited. I really do like my dr. It's his staff I have HUGE problem with. I could drive 20 minutes more and check out a clinic in a bigger town near us, but I'm a bit torn.

taurus424 · February 2011

there is nothing worse than the "Ill fax it right over" and then someone takes a ciggy break and forgets all about it....sucky

sorry for your bust of a day.

Eris-Alexis · February 2011

I'm so sorry hun. ((Big HUGS)) Is there another doctor you could switch to? It really sounds like they don't have any clue what is going on.

cutebride73 · February 2011

That's terrible!!! I think I would have stood there and refused to leave until they did the HSG. That is just ridiculous!!! I would call and complain at length.

weddingpuffgrrl · February 2011

I feel so frustrated and defeated. I've cried, screamed, eaten some oreos (double stuffed) and now I don't know what else to do...

I am so sorry. I would be looking for a new Dr right now, totally unacceptable.

Abby7 · February 2011

Wow, major fail. That is just too many screw-ups and you have a right to be livid. You should send an e-mail to the doctor personally letting him or her know what happened.

Izabella22 · February 2011

Is this national sh!tty patient care week, or what? Seriously... can you fire them? Cause they suck!!!

MommyandKate · February 2011

Ugh! New office!

butterfly843 · February 2011

((hugs)) so sorry you have to deal with such a crappy office staff.

MrsAtch · February 2011

weddingpuffgrrl:
I feel so frustrated and defeated. I've cried, screamed, eaten someoreos (double stuffed) and now I don't know what else to do...

I am so sorry. I would be looking for a new Dr right now, totally unacceptable.

This. Absolutely unacceptable!

LilMaggs · February 2011

That is such BS! I'm so sorry you had to put up with such incompetence. I would send a very strongly worded complaint!

jertie · February 2011

I would be ready to take somebody out if this happened to me. This is inexcusable. They've wasted your time (a whole day as a matter of fact) and have set you back an entire cycle because they can't run the test. I think I'd be looking for another OB (or at the very least speak to the doctor about the incompetence of the staff). ((BIG HUGS))

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