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SO frustrated (online Christmas shopping vent)

UMichGirlUMichGirl member
in Trouble TTC

Last SUNDAY (so 6 days ago) I ordered a pair of pants and a sweatshirt online from Aeropostale for my niece.  I've never bought anything from there before but their camis were on sale, so I also threw in a cami for me.  Shipping for everything was $7 and I got the confirmation email that same day.

TODAY I get two emails from them.  The first says of the 3 items ordered, they were "out of stock" of the pants and sweatshirt.  Really?  I ordered this almost a week ago and everything was in stock...

The second email says they still shipped the $9 cami anyway and still charged me $7 for shipping.  I wouldn't have even ordered the top if it weren't for me ordering my niece some things...and to have to pay almost just as much in shipping for a tank top as I would have for an entire sweatsuit plus the tank?  Just frustrating!


Mr. & Mrs. UMich! July 2006! :-)
image
DX: High FSH/DOR
It took 44 cycles, just over 3 years, 6 failed IUI's in MI, and 1 round of IVF at CCRM to get our BFP!
Beta #1 (9dp5dt) = 206, Beta #2 (11dp5dt) = 438
1st u/s @ 6w5d = 11/11/11 = ONE little bean! HB 120bpm!
?Our Baby Boy Born June 26th, 2012?

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Re: SO frustrated (online Christmas shopping vent)

  • UMichGirlUMichGirl member
    ...Not to mention that I also now need to figure something else out to get for my niece!!...
    Mr. & Mrs. UMich! July 2006! :-)
    image
    DX: High FSH/DOR
    It took 44 cycles, just over 3 years, 6 failed IUI's in MI, and 1 round of IVF at CCRM to get our BFP!
    Beta #1 (9dp5dt) = 206, Beta #2 (11dp5dt) = 438
    1st u/s @ 6w5d = 11/11/11 = ONE little bean! HB 120bpm!
    ?Our Baby Boy Born June 26th, 2012?

    Baby Birthday Ticker Ticker
    Report Reply
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  • UMichGirlUMichGirl member

    DH is on the phone with their ONLINE WEB SUPPORT customer service...and one of the first things this girl says to him on the phone is, "Well this is why I personally don't shop online."

    Indifferent

    Huh?!?!  Is that line in your "How to address online customers" handbook?!

    "Well even if you had ordered one item, shipping would have still been $7."

    We GET that, but I wouldn't have ordered just one item if I was going to have to pay just as much in shipping as the item cost!  We ordered THREE items!

    (We really aren't that stingy over a measly seven bucks, but the whole principle of this is ticking us off!)

    Mr. & Mrs. UMich! July 2006! :-)
    image
    DX: High FSH/DOR
    It took 44 cycles, just over 3 years, 6 failed IUI's in MI, and 1 round of IVF at CCRM to get our BFP!
    Beta #1 (9dp5dt) = 206, Beta #2 (11dp5dt) = 438
    1st u/s @ 6w5d = 11/11/11 = ONE little bean! HB 120bpm!
    ?Our Baby Boy Born June 26th, 2012?

    Baby Birthday Ticker Ticker
    Report Reply
  • rous27rous27 member

    That stinks. I'm sorry that the help line is not very helpful. I would ask to speak with a supervisor. Obviously she is not good at her job. 

    I've done a ton of online shopping and never had that problem. The store you shopped at needs to get their crap together.  

    <a href="http://s81.photobucket.com/albums/j212/tinkbell27/?action=view
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  • Ms.JadeMs.Jade member
    I'd be pissed. I did 75% of my shopping online this year and the shipping was the most frustrating part for sure. I would call them and make they credit me the shipping cost. 
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  • UMichGirlUMichGirl member

    imageMs.Jade:
    I'd be pissed. I did 75% of my shopping online this year and the shipping was the most frustrating part for sure. I would call them and make they credit me the shipping cost. 

    After about 15 minutes on the phone, this is what ended up happening.  Geez o pete!!!  

    Mr. & Mrs. UMich! July 2006! :-)
    image
    DX: High FSH/DOR
    It took 44 cycles, just over 3 years, 6 failed IUI's in MI, and 1 round of IVF at CCRM to get our BFP!
    Beta #1 (9dp5dt) = 206, Beta #2 (11dp5dt) = 438
    1st u/s @ 6w5d = 11/11/11 = ONE little bean! HB 120bpm!
    ?Our Baby Boy Born June 26th, 2012?

    Baby Birthday Ticker Ticker
    Report Reply
  • zookbridezookbride member

    You are not in the wrong for arguing over $7...I know it seems insignificant, but if they do that to everyone, they are ripping people off. Plus, how long are they going to be out of stock on the other items?

    The whole thing is just ridiculous! I'm sorry you had to deal with that. I hate stupid customer "support" people too...Ugh!

    New to 3T? Check out this website first:
    TroubleTTC

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    Every new beginning comes from some other beginning's end --Semisonic

    **TTC since 04/09, C/P 02/02/10; 4 weeks, 3 days**
    **Dx: Anovulation, Hypothryroidism, Mild Endo, Pituitary Adenoma (prolactin issues), PAI-1, MFI **

    **7/10: Clomid + TI= BFN**
    **3/2/11: 1st RE appointment**
    **DH= Morph= 2%, Motility= 30%**
    **HSG= All clear!!**
    **3/11: Femara + Pregnyl + TI= BFN**
    **5/17/11: Laparoscopy / hysteroscopy = mild endo**
    **7/11: Novarel + IUI #1= BFN (7mil, 75% motility, 2% morph)**
    **8/11: Femara + Novarel + IUI #2= BFN (11mil, 35% motility, 1% morph)**
    **11/11: Femara + Novarel + IUI #3= BFN (9mil, 2% morph)**
    **Jan 2012: Follistim (75ius) + IUI #4= CANCELLED due to cyst -put on bcp**
    **Feb 2012: Follistim (75ius) + Novarel + IUI #4.2= BFFN (2.5mil, 13% motility, 1% morph)**
    **Mar 2012: Follistim (100ius) + IUI #5= CANCELLED due to 35mm & 14mm cysts**
    **On med break indefinitely...IF Sucks!**

    **Jan 2013: Follistim (100ius) + IUI #5.2= CANCELLED due to high prolactin level, MRI scheduled, pituitary adenoma found, put on Dostinex**
    **Mar 2013: Follistim (100ius) + IUI #5.3= CANCELLED due to uterine polyp, surgery scheduled for polypectomy and D&C**
    **03/22/13: Hysteroscopy, polypectomy and D&C**
    **May 2013: Finally got to start a cycle!!! Follistim (100ius) + IUI #5.4 = BFFN (6mil, 74% motility, 2% morph)** 

    **Jun 2013: Decide to start IVF**
    IVF w/ICSI #1 (Long Lupron Protocol)
    06/26/13: Start BCPs
    07/02/13: HSG #2= all clear
    07/15/13: Start Lupron 10 ius
    07/25/13: Suppression check
    07/28/13: Start stims (225IUs Follistim + 75IUs Menopur) drop to 5 IUs Lupron
    08/01/13: Monitoring: 12 follicles all about 10mm, E2- 313
    08/04/13: Monitoring: 18 follicles (15mm, 13mm, a few 11mm, rest 10mm or below) E2- 1,505
    Start Augmentin- antibiotic prep
    08/06/13: Monitoring: 13 follicles (18mm, 17mm, rest b/w 15mm-16mm!) Ready to trigger!! E2- 2,248
    08/08/13: ER-- 14R, 13M, 10F 
    08/11/13: One fertilized late, we now have 11 embryos!
    08/13/13: 5dt-- 2 blasts (Sheldon and Penny) 3AA and 3BB, none to freeze
    8/23/13: BFFN... Sheldon and Penny didn't stick**

    **8/29/13: Follow up... bad fragmentation issues. Changing protocol to Antagonist for round #2 coming soon! Also started on 81mg Aspirin after getting blood panel done and found out I have PAI-1**

    **Oct 2013: After large cysts, finally starting IVF #2**
    IVF w/ICSI #2 (Antagonist Protocol)
    BCPs started back in Sept due to cysts
    10/27/13: Start stims (225 IUs Gonal-F + 75 IUs Menopur)
    11/03/13 - 11/05/13: Add Ganirelix to the mix
    11/06/13: 3 follicles at 18mm-- Ready to trigger!
    11/08/13: ER-- 17R, 13M, 8F
    11/13/13: 5dt-- 2 blasts (Luke and Leia) 5AB and 4AB, 1 frostie
    11/20/13- 11/23/13: light positives on FRERs and Wondofos
    11/22/13: BFN per RE office (under HCG of 10)
    11/27/13: CP ::sigh::

    *12/03/13: Follow up...great response and quality this time, was given 50% chance of it working, just didn't stick. Great plan for 2014! 

    **Jan 2014: Last IVF of our SRP**
    IVF w/ICSI, freeze all, then FET
    12/27/13: Start BCPs
    01/19/14: Stims (375 IUs Gonal-F + 75 IUs Menopur)

    Congratulations Cutebride!! --TWINS!! Congratulations, Luvie, on your sweet boy! Congrats, Jess! So happy for you ladies! <3<3  
    ~~Also best of luck to Kati, illinigal, and youngin!~~

    *S/PAIFW*

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  • cantalopes24cantalopes24 member
    Depending on how you paid, another option is to refuse the delivery when it comes,and then call your credit card company. They will get you your money back.
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