I called 2 weeks ago and set up an appt to get a full set or acrylic nails and an eyebrow wax afterwards. They told me that the nail tech who does acrylics only works on Mondays. This was frustrating for me, as I wanted a Saturday appt, but worked it out for my husband to take the day off and spend it with the kids, while I go take a little 'me time'.
So I get a phone call today stating that the eyebrow guy won't be able to keep my appt time and wondered if I could reschedule for the same day with someone else. I said "I don't care who does my eyebrow, but I also have an appt for nails and don't want to have to leave and come back to get them done". Well the lady on the phone told me that the nail tech QUIT and there won't be anyone to do my nails. Then she quickly said she'd look into it and call me back.
Well, a few hours later, I get a call from the nail tech herself (the one who quit) to tell me that I must have not been on the schedule because no one knew about me coming in (but yet they had my eyebrow wax appt down...hmm). This random lady gave me her cell and home phone # to call her if I had any questions.
They do offer other kinds of nails (some of you a while back rec. that I get gel), but I really wanted acrylic because I don't want to have my nails break and then have to fix them and acrylics are the only ones that are super strong. And this lady who quit is the only person there who does acrylics, so now, they don't even offer them.
But I'm SO frustrated with BB as a company that they could mess up something like this. Do you think it would be too b!tchy of me if I asked them to do something for me - like a credit, since they cannot fulfill my appointment that I called for?