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January 2011 Moms
darlene'smommy
member
Would you call on this
darlene'smommy
member
On Thursday I went in for my 20 week check up and found out I had a bladder infection. The pills I was giving I was told to take 1 pill twice a day for 10 days so that would be 20 pills. Well the count looked off this morning since I have been on them for what 5 or 6 days. I started them thursday. I did not have time to worry about it this morning so I counted them tonight before I took my pill and there were 20 pills in there. I know for a fact I have not missed any and the count on the label says 20 so I was giving way to many. More then the doctor asked for and more then place says is in the bottle.
On friday I was in the hospital because I could not keep anything down and we thought I needed an iv for fulid. Zofran took care of that keeping things down so the nurse called them to this same place. Once I left the hospital caalled them they said they never got the call from the nurse, so she recalled them. I called them back they said they got the call and then checked to make sure they had the stock. They said they had the stock and my copay would be $15 and I could get them in 30 mins. Went there an hour later and they told me they did not have them in stock but could call the other store to and we could go there. They had them but could not fill the order because they could not read the fax and was waiting for a call back. 5 hrs later I got my pills.
With the pills for my infection being over what the label says and them telling me that they have something in stock then the dont (im guessing he looked in the computer) shows me the computer most likely said they had them in stock but once they went to fill them and count they were out. And shows me someone does not know how to count. I will be switching to a new place after this but should I call the DM about this or not? Right now we use cvs because they are the near us.
This discussion has been closed.
Re: Would you call on this
I would call CVS corporate or an 1-800 customer service # to let them know about all your problems with CVS. Be sure to tell them that you're pregnant and worried about how med mix-ups like that could affect your baby.
I would also switch pharmacies. Is there a pharmacy at your grocery store? If you go grocery shopping once a week it's convenient. We use our local Wal-Mart pharmacy so that I can drop off refills when I go in & pick them up when I'm done grocery shopping.
This. And I'd also google the meds to see what they are supposed to look like to make sure you got the right ones. Also, what kind of drugs are they? Are they something that someone would want to steal? That may be a problem also that they need to know about! I definitely would switch pharmacies!
FWIW, I used both cvs and walgreens for my dog's phenobarbitol prescription- I am supposed to have to show ID and sign for it every time, and I can't get more than 1 prescriptions worth (not any refills at the same time) legally. Yet, every time I go, I have no idea what they are going to ask for. I even got an entire prescription (6 months of refills) all at the same time at a CVS....
I would call if this upsets you to the point of calling..that's your decision entirely. I will have to say this, though: I am a pharmacy technician...and yes..some of the things that you stated are a practice that my pharmacy does not use. (i.e. telling you it's in stock without checking the shelf..i always check the computer and the shelf) It is reasonable to assume that if you've been taking the meds as prescribed, then they either gave you too many or too little. My advice to that is to take it exactly as the directions say and ignore the rest of the pills...take it for the 10 days, 20 pills...and you are done, do not keep taking it even if there are pills leftover, especially since you know that it is an overcount. I'm not backing up the gross miscount, but if it helps..the final check is done by the pharamcist, where they are required to compare the pill in the bottle with a picture of the intended medication..the numbers inscribed in the pill, the color, texture, etc. I wouldn't worry about getting the wrong medication...even at the fill station, we cannot even fill the prescription without first scanning the barcode of the prescribed medication. if i picked up a random bottle and tried to scan it, it would not let me fill it. Since you've had problems before twith the store, I would call and register a complaint...it would probably make you feel more comfortable.
About the not being able to read the fax...I will tell you that happens alot and they did exactly what they were supposed to do. There are a number of factors that are involved in filling a prescription..one of the most important revolves around filling it safely and correctly. A fax may come in for a prescription and it may say ER (extended release) when the patient has been taking immediate release for 5 years...i will not fill that without calling to double check. If we cannot read a doctor's handwriting or the fax is smudged, we may unintentionaly fill something completely differant then prescribed or something that the patient may even be allergic to because the patient wants us to guess...I've had it before where the patient was high and mighty telling me exactly what the doctor told him and "why won't you just put the Gosh Darn pills in a f'ing bottle" and when we called to double check what we couldn't read...they had changed the prescription because of an allergy found..so if we had gone by what the patient swore up and down that he was getting, then he would possible be dead or in the hospital. I have even had a nurse laugh at me on the phone and say "oh yeah, that was a mistake, so and so is supposed to get this...we've faxed the wrong thing" it happens...and it's real...that's why people like me are out there to double check on things, even if it ups your wait time...it's needed. I will never forget the man who snatched his bag from my hand and huffed out and then called an hour later to apologize because his doctor's office had called him to admit they'd faxed in a med he was allergic to. I've been called a b*tch, i've been told to my face that all i'm good for is counting d*mn pills...but it's life...and even if i don't know the patient personally, i'm not going to 'guess'.
Again, i'm sorry if this seems like a tangent..but it's something i see everyday...they should NOT have told you a copay over the phone...that is legally impossible until the pharmacy submits a claim...they also should have double checked on the shelf for the med...but they probably were telling you the average wait time rather then factoring in if there were problems. If you have had problems with them in the past, I would suggest doing exactly what you are doing now, switching to differant chain and when you do, discuss with the pharmacist that you are pregnant..that you had some issues with the previous pharmacy, and that you'd like to assure that there will be no problems now. When you call to ask about meds in stock, ask if they will check the shelf...it takes a few minutes to double check, but it could save you time if they don't have it and you have to go to a differant chain. I'm sorry that you've had these problems, honestly...and i hope you have better experiences in the future when you switch pharmacies.