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Babies: 3 - 6 Months
Jody Allen:Hi everyone ? my name is Jodi Allen. I lead the Pampers business in North America. I know many of you have questions regarding our new Pampers with Dry Max and I want to take this opportunity to answer them.
First, if anyone is experiencing problems that you feel are not being well addressed, we have set up a special 800 number (1-877-256-3265) to field these inquiries. I plan to check and review calls into this number daily. I cannot promise that we'll be able to meet all your needs, but we are interested in hearing from you.
I wanted to take a moment to review what we have done so far. Before our March 2010 Dry Max launch, some parents received the new Dry Max diaper in our original packaging without an explanation as to why. This triggered many questions and concerns for good reason. Nothing is more important to me than your satisfaction and the health and well being of babies. I?m a mom myself and can understand your concerns. These were early shippings of the new product that occurred during the transition in our manufacturing process. And I am very sorry for the confusion that this caused.
Since then, there have also been concerns posted here on our page about whether the Dry Max diaper may be causing or contributing to instances of diaper rash. Some parents have reported that their children experienced severe rashes.
The minute we hear about anything like that, we jump. We may not always handle every call correctly, and we've heard you on that. We're not perfect, but believe me, it is my job to be sure that we are paying close attention whenever issues like that are reported. We are working hard to respond in a comprehensive way to each and every call. As you know, Dry Max is one of the most tested diapers in our history ? developing Dry Max involved 20,000 babies and 300,000 diaper changes. Still, we didn't rely just on that background testing. When we started getting these calls, we gathered together our entire product safety, research, and consumer relations teams and began researching specific cases. In some instances, we requested that diapers be returned. We tested these products and examined again the materials that go into our diapers. (I just want to emphasize that the Dry Max diaper uses the same type of materials as the older Cruisers and Swaddlers.) We double-checked everything again to be sure there weren't unknown issues. Then we consulted with a team of respected outside pediatricians and dermatologists, who reviewed our safety data.
This comprehensive evaluation did not find any evidence whatsoever that Dry Max is behind the diaper rashes that some moms have reported. Diaper rashes, as you all know, can be a mystery. On average babies get them three to four times a year, and sometimes they are severe. Pampers has the responsibility to regulatory agencies, including the U.S. Consumer Product Safety Commission, to alert consumers to any such problems if they exist. More importantly, we also feel deep responsibility to you as parents ourselves. Believe me, if we found anything wrong, we would tell you. But that simply has not been the case. We even surveyed parents nationwide over the past few weeks, to gauge their opinions, and more than 70 percent said they preferred Dry Max to their current diaper because it is thin, flexible, and one step better for the environment than the product replaced.
I realize this information may contradict what you've experienced personally or seen reported by others. I just want to assure you that we cannot find any evidence that Dry Max is causing of diaper rash, or for that matter causing other safety issues that some parents say have happened to their children. I would only suggest that, in addition to contacting us, you consult your pediatrician, who also is welcome to call our special 800 number (1-877-256-3265) to review whatever they find.
I realize this matter is of great concern to many of you, as it is to us. Personally I am sorry for any confusion we may have caused during the early shipping of this product. I appreciate that so many are loyal to our older Swaddlers and Cruisers products. It was a big decision for us to make the change because we have such a dedicated following. But we really felt that for most moms, Dry Max would be a better product.
On another note, I'd like to add that we do want to hear your comments regarding our products whether it's good or bad, however we have certain Facebook guidelines in place that do not allow advertising or promoting outside links or pages. Some comments have been previously deleted because they breached these guidelines. We hope you understand.
We'd like to continue to hear from you, so please post any questions you have. I'll do my very best to answer as many as I can.
Thanks for listening. I wish you all the very best.
JodiWow......
RP Pampers: A note from Jodi Allen
Jody Allen:Hi everyone ? my name is Jodi Allen. I lead the Pampers business in North America. I know many of you have questions regarding our new Pampers with Dry Max and I want to take this opportunity to answer them. First, if anyone is experiencing problems that you feel are not being well addressed, we have set up a special 800 number (1-877-256-3265) to field these inquiries. I plan to check and review calls into this number daily. I cannot promise that we'll be able to meet all your needs, but we are interested in hearing from you.
I wanted to take a moment to review what we have done so far. Before our March 2010 Dry Max launch, some parents received the new Dry Max diaper in our original packaging without an explanation as to why. This triggered many questions and concerns for good reason. Nothing is more important to me than your satisfaction and the health and well being of babies. I?m a mom myself and can understand your concerns. These were early shippings of the new product that occurred during the transition in our manufacturing process. And I am very sorry for the confusion that this caused.
Since then, there have also been concerns posted here on our page about whether the Dry Max diaper may be causing or contributing to instances of diaper rash. Some parents have reported that their children experienced severe rashes.
The minute we hear about anything like that, we jump. We may not always handle every call correctly, and we've heard you on that. We're not perfect, but believe me, it is my job to be sure that we are paying close attention whenever issues like that are reported. We are working hard to respond in a comprehensive way to each and every call. As you know, Dry Max is one of the most tested diapers in our history ? developing Dry Max involved 20,000 babies and 300,000 diaper changes. Still, we didn't rely just on that background testing. When we started getting these calls, we gathered together our entire product safety, research, and consumer relations teams and began researching specific cases. In some instances, we requested that diapers be returned. We tested these products and examined again the materials that go into our diapers. (I just want to emphasize that the Dry Max diaper uses the same type of materials as the older Cruisers and Swaddlers.) We double-checked everything again to be sure there weren't unknown issues. Then we consulted with a team of respected outside pediatricians and dermatologists, who reviewed our safety data.
This comprehensive evaluation did not find any evidence whatsoever that Dry Max is behind the diaper rashes that some moms have reported. Diaper rashes, as you all know, can be a mystery. On average babies get them three to four times a year, and sometimes they are severe. Pampers has the responsibility to regulatory agencies, including the U.S. Consumer Product Safety Commission, to alert consumers to any such problems if they exist. More importantly, we also feel deep responsibility to you as parents ourselves. Believe me, if we found anything wrong, we would tell you. But that simply has not been the case. We even surveyed parents nationwide over the past few weeks, to gauge their opinions, and more than 70 percent said they preferred Dry Max to their current diaper because it is thin, flexible, and one step better for the environment than the product replaced.
I realize this information may contradict what you've experienced personally or seen reported by others. I just want to assure you that we cannot find any evidence that Dry Max is causing of diaper rash, or for that matter causing other safety issues that some parents say have happened to their children. I would only suggest that, in addition to contacting us, you consult your pediatrician, who also is welcome to call our special 800 number (1-877-256-3265) to review whatever they find.
I realize this matter is of great concern to many of you, as it is to us. Personally I am sorry for any confusion we may have caused during the early shipping of this product. I appreciate that so many are loyal to our older Swaddlers and Cruisers products. It was a big decision for us to make the change because we have such a dedicated following. But we really felt that for most moms, Dry Max would be a better product.
On another note, I'd like to add that we do want to hear your comments regarding our products whether it's good or bad, however we have certain Facebook guidelines in place that do not allow advertising or promoting outside links or pages. Some comments have been previously deleted because they breached these guidelines. We hope you understand.
We'd like to continue to hear from you, so please post any questions you have. I'll do my very best to answer as many as I can.
Thanks for listening. I wish you all the very best.
JodiWow......
This discussion has been closed.
Re: RP Pampers: A note from Jodi Allen
Umm, I'll take "Cover Your Ass" for $2000, Alex.
Seriously, I've had several friends whose children had issues with Dry Max after their first usage--and the rash cleared up when stopping Dry Max. Not saying that happens with EVERY baby, but I'll take mother's intuition over Jodi's "respected team of dermatologists" any day.
When you hear hoof beats, think horses--not zebras. These diapers may not be causing problems on all kids, but they're definitely causing problems on SOME kids.
Mmmhmm... The sand must be a nice, warm, cozy place in which to bury one's head.
I'm might get flamed for this, but here it goes...
Any baby could potentially have a reaction to a new or different diaper. There could be a chemical, scent or other material in the diaper that could cause a baby to have a reaction to the diaper. Babies who have been cloth diapered from the beginning are going to be more likely to react to these chemicals and material, due to the fact that they haven't worn disposable diapers during much of their young life.
I'm not saying that there haven't been instances of reactions to the new Dry Max diapers, but there is always the possibility that most of the reactions are just due to the skin sensitivity of the individual baby. I know that my LO can't where a certain store brand diaper, because something in the material of the diaper causes her to develop a rash. However, I have not written to the company to complain or question because I know there are a lot of babies who haven't had this reaction.
If your baby is having a reaction to the Pampers Dry Max, then don't use them. If your baby seems perfectly fine using these diapers, then stick with them. It's as simple as that.
Children are all different, so it makes sense that some children will react badly to a certain kind of diaper. This doesnt mean the product is dangerous to EVERY child. Im assuming she meant the basic components of the diaper are the same as the old ones when she said the materials were the same, because obviously there are different materials for it to be a "new" diaper. So it makes sense some kids will be allergic or whatever to these diapers and not the old ones. Honestly, a bad reaction to disposable diapers is the risk we take using disposable diapers. Just like we risk a bad reaction every time we try a new deoderant. Should Secret brand deoderant be removed from the shelves and labeled as dangerous to everyone just because I break out in a horrible rash every time I use it? Should nuts be forbidden across the globe or cats be banned from every house just because some people have severe reactions? No. Just sayin, obviously she is giving a PC answer, she is a spokesperson. But time to adjust to the new diapers, its changed, its their company, their right to do it. Find a new diaper to use or switch to cloth diapering, and find a new topic to bring the torches in on.
As an ETA: My daughter has had no reaction to Dry Max whatsoever, but broke out when we used Publix brand. I dont think Publix brand is a dangerous/deadly product, I just dont use it. Pretty simple.
Wow......
I would like to know what the other 30% said.
Source = Facebook
https://www.facebook.com/topic.php?uid=230956705705&topic=11556#!/topic.php?uid=230956705705&topic=12495
I can see what you're saying. But, it makes me not even want to go out and buy the new product because of all of the problems I have been hearing. Why would I risk giving him a chemical burn/diaper rash when I don't have to?
I would like to know what the other 30% said.
Probably that they prefer Huggies/Luvs/Dry Max/store brand? People are funny...they always like to think the man is out to get them.
I agree. I am sad for those babies that did have an adverse reaction and I am hesitant to buy them because I would feel awful if I knowing put these on LO and she did develop a rash, but I did a poll about it yesterday and those that get rashes are definately in the minority. 34 people responded...3 got the rash.
I agree. I am sad for those babies that did have an adverse reaction and I am hesitant to buy them because I would feel awful if I knowing put these on LO and she did develop a rash, but I did a poll about it yesterday and those that get rashes are definately in the minority. 34 people responded...3 got the rash.
I agree. I am sad for those babies that did have an adverse reaction and I am hesitant to buy them because I would feel awful if I knowing put these on LO and she did develop a rash, but I did a poll about it yesterday and those that get rashes are definately in the minority. 34 people responded...3 got the rash.
I understand this. I didnt want to try the dry max, because of the few stories I heard on here (and really, its just a few). I ended up trying them because I dont like Huggies and Cruisers with Dry Max is all Sams has. So, I rationalized. The majority on here and on their fan site like/love/no issues with Dry Max. There is just a few that hate them or had bad reactions. Some peoples stories are likely (and Im not thinking of anyone specific or doubting anyone, really) blamed on Dry Max only because they heard it on here that its a possible culprit. It could have been caused from any number of things. I view it as ANY diaper could cause these rashes on a certain baby if that baby was sensitive to whatever chemical. So, I tried it, and I love them as much as a person could love a diaper, which, really, isnt much.
While I understand what you are saying, I must disagree. Yes, your baby might get diaper rash from a diaper switch. However, what my baby, and many other babies experienced was NOT diaper rash. It was bright red, burning to the touch and had blisters. That is a chemical burn. Her pediatrician diagnosed it as such. If it was a diaper rash, c'est la vie, put some cream on it and call it a day. This started after a day of use, lasted the whole time I stupidly kept the sposies on and cleared up about a day after her bum was safely covered in cloth.
I don't care if it's 100 babies out of the damn country that got a CHEMICAL BURN from their diapers, they need to be looked at. Obviously something is drastically different, considering my LO wore their old cruisers with no problems at all and the new ones burned her flesh.
I could understand if the diapers leaked, caused diaper rash on some or even an allergic reaction. Then yeah, switch brands. But this is a completely different scenario.
This!
DD has problems with Huggies they cause all kinds of diaper rash with her. It turned out to be the scented powder that they use that caused problems with. Ever since then I have used Pampers & only Pampers. I will never go to anyone else, because that is what worked for us. She has even used the new "DryMax" without a problem (no rash or any other problem). I know several mom's that use pampers w/ drymax & do not have any problems. We all never even heard about the rash/burn until I read it here. If the product were that dangerous it would have been removed from store all ready.
I'm not saying that you ladies are not having problems, all I'm saying is that your kids might be more sensitive then you think. Find a new diaper to use or switch to cloth diapering!
I think part of the problem is everybody keeps saying "diaper rash".
These were chemical burns. NOT the same thing. My ped derm has seen them in her office and diagnosed them as such and has rec'd not using them.
I am especially disgusted with P&G because I used to work for them.
Have you seen the photographs of these babies effected?? They are red, raw burn/blisters not like a typical rash.
click here for a picture
https://www.facebook.com/photo.php?pid=30734325&o=all&op=1&view=all&subj=230956705705&aid=-1&id=1189300460&oid=230956705705#!/photo.php?pid=788922&o=all&op=1&view=all&subj=230956705705&aid=-1&id=1647616789&oid=230956705705&fbid=1329180603403