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stupid old navy policy

lemen99lemen99 member
in Indiana Babies

I got 3 shirts for my birthday in the $5 deals.  I ordered a Small (the last time I bought a shirt a couple weeks ago, I needed a Medium) and they were too small.

I went to the store to do an even-exchange, and they wouldn't do it since it was on online deal!  I didn't want any money - I just wanted to exchange the SAME shirt, SAME color, different size.  The had a ton of them sitting on the shelf.

The only option was to return the shirts, then buy them back at the store price which was $10.  That's twice as much. Insane.  While I realize $5 or $10 is cheap for a shirt, it's the principal of the thing.

I probably could have done a mail return - but I didn't want to. I need shirts and didn't think that was necessary.

I emailed customer service expressing how ridiculous I think this policy is.

UGH.

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Re: stupid old navy policy

  • shauna060708shauna060708
    That makes NO sense.  Ugh.  I understand how some stores have made their return policies harder (um..Target!) because people were ripping them off but this is nothing like that.  Completely even exchange. Stupid stupid stupid.
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  • NDwife07NDwife07
    Um, that is ridiculous. Did you not have a receipt? If you have a receipt you should ALWAYS be able to get the right amount of money back (or make an exchange, or whatever).
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  • lemen99lemen99 member
    Yes, I have a receipt, and it was only bought about 1-2 weeks prior...so they have NO excuse. None. 
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  • J9melissaJ9melissa member

    Something like that happened to me with Victoria's Secret. I ordered a couple bras online, went to exchange them instore and they told me they couldn't, because they were two different stores. Now I'm stuck with sending them back and paying for shipping to send them back, just to get the correct item I want.
    So frickin frustrating.

    image
    Lilypie Third Birthday tickersLilypie Pregnancy tickers
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  • fruitcakesfruitcakes member

    That's ridiculous! 

    I'm starting to hate ON!!  I have a pair of maternity jeans from there and while obviously I didn't expect them to last forever, I thought they'd at least make it through a couple months of occasional wear.  Nope, the maternity band part ripped away from the seam within 5 times of wearing them.  I had on a maternity dress yesterday that I've worn maybe twice and only used Dryel on it once.  I looked down in the middle of the day and found that the seam has frayed completely from the band going across the waist leaving a huge hole.  Lovely.  Again, I didn't think the items would last very long, but I've barely worn either!!

     

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  • blondbomber23blondbomber23

    I would try going to another store to see if they'll do the even exchange. Sometimes it's the person working that makes things difficult.

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  • NDwife07NDwife07
    imageblondbomber23:

    I would try going to another store to see if they'll do the even exchange. Sometimes it's the person working that makes things difficult.

    Good call - I had an issue at a Banana Republic that I never go to. They wouldn't refund money on jeans that fell apart after the first wash. I took them to my "regular" BR and they gave me no hassle whatsoever.

    So yeah, you're right - sometimes it's just the person.

    Pregnancy Ticker Pregnancy Ticker
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  • mbs427mbs427

    I've returned online things to the Old Navy at Hamilton Town Center...no hassle whatsoever...

    GL!

    Lilypie Second Birthday tickers
    TTC #2 since 9/09 --- mild PCOS; Endometriosis
    IUI x4 = BFN
    IVF = sometime in 2012
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  • lemen99lemen99 member
    I could return them no problem - I just couldn't exchange them! 
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  • mbs427mbs427
    Ooohhh...that is silly of them!  What a pain!  Sad
    Lilypie Second Birthday tickers
    TTC #2 since 9/09 --- mild PCOS; Endometriosis
    IUI x4 = BFN
    IVF = sometime in 2012
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