Has anyone ever filed a report with the Better Business Bureau?

cbbc · March 2009

Did anything ever come from it? Tell me about it.

MrsShackleford · March 2009

Yes, over an extended car warranty (big scam). Nothing could be done in this case as the US address for the company was in a different state run out of the Cayman Islands.

I also referred to the BBB when looking for landscapers. One I interviewed had a couple of unfavorable marks and got all pissy when I asked him about it. He had a ton of good reviews on local website so I decided I would interview him. He was completely offended when I asked about the BBB complaints. I was glad when he didn't return with an estimate.

Becky19 · March 2009

Yes! I filed a BBB complaint against Merchants Tire a few years ago when they screwed up big time fixing my car. I got all my money back. It was very easy. I filed a complaint online, someone from the company called shortly thereafter and I got my check for $700 soon after that.

cbbc · March 2009

Becky19:
Yes! I filed a BBB complaint against Merchants Tire a few years ago when they screwed up big time fixing my car. I got all my money back. It was very easy. I filed a complaint online, someone from the company called shortly thereafter and I got my check for $700 soon after that.

I just filed one online against a retail chain who apparently has a merchandise credit return only policy. Shady! I hope I get my money back like you.

oh-zysbaby · March 2009

I've sure responded to them often enough - I always take care of it when I can, but they are often unreasonable requests - if they were reasonable I would have done it to begin with!

buckin · March 2009

What do you mean by Merchandise credit return?

cbbc · March 2009

I went shopping last night. Bought a bunch of stuff from Forever 21. About three hours after I bought it, I noticed that one of the dress had a tear in it and the other had a red stain on it. I took it back to get my money back. They told me that they do not issue any refunds other than store credit. I paid cash. The manager got snippy with me and told me the cashier told me about the return policy. Um no, she didn't. I have never purchased anything from there before, or returned anything, so obviously I was unaware that their return policy was not standard.

ETA- They didn't have any more of my size in either dress. So, it's not like I could just exchange it.

Martinez623 · March 2009

I have! TMobile would not let me cancel my contract during my "trial phase"- telling me the reason that my phone didn't work was because they were working on the lines around my home. they wanted me to wait a week and see if it worked afterwards. I waited and called back and they said they were sorry, but I was passed my trial period and would have to pay a cancellation fee. I was furious and complained, but eventually paid the fee since I couldn't use the phone anyways. Thinking my phone was cancelled, I got ATT and the next month I got a TMobile bill for $400, for 5 phone lines (it's just me and my husband), about 1000 text messages, etc. So I called to have it fixed and they said that I had previously called in to add the phone lines and that they couldn't take them off without five more cancellation fees! They refused to work with me, so I filed with BBB, within a week I had all of my money back, including the cancellation fees. It's well worth the time. GL!

buckin · March 2009

cbbc:

I went shopping last night. Bought a bunch of stuff from Forever 21. About three hours after I bought it, I noticed that one of the dress had a tear in it and the other had a red stain on it. I took it back to get my money back. They told me that they do not issue any refunds other than store credit. I paid cash. The manager got snippy with me and told me the cashier told me about the return policy. Um no, she didn't. I have never purchased anything from there before, or returned anything, so obviously I was unaware that their return policy was not standard.

ETA- They didn't have any more of my size in either dress. So, it's not like I could just exchange it.

I'm not sure BBB will do anything about that. If the store has the policy marked at the register, then its legal. While you may put a blackmark on their record, its doubtful. This type of policy is becoming quite common in the retail world and I don't think is illegal in any way. Whether the cashier told you or not is he said/she said...as long as they have it posted SOMEWHERE it doesn't matter if you saw it/read it really. They offered you some type of reimbursement...a store credit for any other merchandise....YOU may not hear much out of BBB on this one.

Whether I think its right is a whole other issue.

staycee · March 2009

years ago (well before the internet dating) I was signed up with Great Expectations to meet new people. Part of it was they did a photo shoot. Then you come in and view the photos, and if you want, you could pick one to go with your "requests". I only liked one of the poses - the rest looked like crap, so I choose the one and ordered. It was like several hundred dollars.

About a week later, I got a call from them that there was problems with the developing. There was a scratch on the negative right across my face and I couldn't use that picture - I would need to choose another. (this is before digital pics too). I told them I didn't like ANY of the other poses, so instead I would opt out of the picture thing and wanted my money back. They said that was not possible. I told them this was their error. They ruined the pic, that was the pic I had chosen, they needed to make it right. They didn't.

Filed with BBB, they countered telling a completely different story - however, in the end they reimbursed my money.

Want a personalized experience?

Has anyone ever filed a report with the Better Business Bureau?

Re: Has anyone ever filed a report with the Better Business Bureau?

Choose Another Board

Search Boards