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What do you say when someone apologizes?

lizlemon77lizlemon77
in Parenting

I'm really tired of saying "that's ok" when it's not.  I feel like society in general says "I'm sorry" more and more without meaning it.  I need a reply that acknowledges the apology but doesn't make it sound like I'm ok with it.

I need something for a Customer Service rep who puts me on hold for 25 minutes without even coming back to let me know what he's working on.  Or the Ped who had me and my two girls sitting in that tiny exam room for 45 minutes waiting while there is a waiting room full of toys right down the hall.  I have many other examples but I'll stop. 

What do you say when someone says "I'm sorry." (but doesn't really mean it.)

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Re: What do you say when someone apologizes?

  • Hooray2005Hooray2005 member

    I usually say something along the lines of "I appreciate your apology" and leave it at that.  I do try to avoid saying "that's ok" unless it really was (easier said than done...)

     

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  • lizlemon77lizlemon77
    I just wanted to add that I feel like "It's ok" pops out of my mouth before I can even stop it and then I'm disapointed in myself that I said that.  I guess that's why I'm trying to arm myself ahead of time with something else to say.
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  • kjlrskjlrs
    it's a pet peeve of mine that i do not say "it's okay" or "no problem" if that's not true for me. so generally "apology accepted" or some sort of ignoring of the comment. as in, if somebody in customer service quickly said "im sorry, blah blah blah" i would probably not acknowledge it. an a-hole coworker wrote me an email a few months ago saying "sorry for the inappropriate comment about you having small boobs" and i wrote back "apology accepted" or something to that effect. what he said was not okay and it was not no problem so i didnt want to say those thigns.
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  • DandRDandR

    oh the ped who puts you in exam room for 45 minutes one...yeah, I hate that!

    I usually don't respond....just smile and move to the point of the conversation....why we are at the docs, why I called the CS department or whatever.

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  • summerbrideDCsummerbrideDC
    If it's not sincere and it's someone like a doctor or a cs rep, I just ignore it. ?If they are in the room with me, they can tell I don't buy it (I'm not good at hiding my feelings---shocking!). ?
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  • BrideofrankenBrideofranken
    my stock response is usually: now kiss it
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  • ShmarShmar
    A lot of times I'll say "don't worry about it"....and I know they won't be losing sleep over it anyway
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  • QuiltMommyQuiltMommy

    I agree - "that's okay" somehow lets them off the hook. I usually say "thank you for apologizing."

     

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  • Jen2124Jen2124

    Sometimes I will acknowledge that they "should" be sorry. For example, if the dr says he's sorry he made you wait 45 mins, I might say "Yea, that was a pretty long wait with a 2 year old!"....or if a customer service rep apologizes for having me on hold for 15 mins, I might say "Yes, that was much longer than I expected to wait, otherwise I would not have called.." etc.

    I say these types of things when I really am annoyed at the situation and it really is NOT ok. I find it more appropriate to acknowlege it than to just say "That's ok".

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