Target

Sept9th05

I just received an e-mail with a $25 gift card b/c of all the trouble last week with the Britax car seats and the snow blower, anyone else? I think thats great!

leiann2003

Me too! I don't necessarily think I was owed it, but I sure plan to use it!

Sept9th05

whoops! I didnt see the post below : )

pincushion

I did. I think it is sad that they are doing this.

*Lu-Lu*

ditto pin   

...but I sure will use it.  

Sept9th05

Pin - Why do you think it is sad?

pincushion

because who knows how much this will cost them. So in turn it will cost Target shoppers.

I believe in human error. There is no reason people should be pissy about a mistake like this. Some people were ordering 6+ carseats. People were not being taken advantage of, people were not harmed, nobody lost any money. I also doubt Target lost very many shoppers out of this.

I think people over reacted and it is sad that people want something for nothing. Not saying if you got a GC you wanted something for nothing.. but sad that it was taken this far.

I believe in great customer service. Yeah they were a little late on the apologies.. but I don't know if you are on any other message boards but the magnitude of the ordering that went on was insane. No wonder it took them so long.  I don't believe in handing out money...gc..free _shit... for every thing that goes wrong.

 

 

j-w

Ditto Pin.

Their policies cover mistakes like the one that happened.  Even if people don't care about the fine print, it exists for a reason.  I hate the feeling of ripping people off.  Maybe it is because I am in an industry that depends on sales and I hate when people nickle and dime you.  The bottom line is, Target was already covered, but because people got gluttinous and sue-happy, Target is shelling out this $ in tough times for all retail businesses.