NBR: Customer Service

nyki06

For Christmas my inlaws gave us a $50 gift card for Ruby Tuesday (the restaurant). This was super exciting since we never go out and have been pretty broke lately due to having to replace my husband's car. 

We went there the other night and had a pretty crappy experience. We ordered drinks and they gave me the wrong one. I hate complaining though so I drank it anyway and it wasn't a big deal. Then we both ordered steak and when they finally brought our meals out they were way overdone. We told them right away and they sent them back. It took an extremely long amount of time to finally get the steaks back and by then we were both pretty full from eating our sides (that would have been cold if we hadn't eaten them). When my server took my drink order she asked if I wanted what I had originally ordered again and I really nicely said "Yep, but that's not what came out so if I could get strawberry that would be great".  

After the mess that our meal became I was expecting them to give us some sort of discount off of our meal. I was a server for quite awhile and when stuff like that happened (which it does when you work at a restaurant) I would at least give one person their meal free. At the end of our meal they offered us one dessert to take home and share between the two of us. I didn't say anything at the time because I didn't realize how annoyed I was by the situation until I got in the car to head home.

I wrote to them using the online feature on their website and they immediately responded by saying they would be emailing me a $40 gift card that day! I would have been happy with a $10 gift card with an apology but that pretty much paid for us to get the same meals again. I really love good customer service!  

Trish&Pete07

We once went to a restaurant with our 2 girls. We asked for the girls to get there food as soon as it was ready so that they could start eating because it was already getting late. We ordered them chicken tenders and French fries to share. They took FOREVER to come out and the girls were getting pretty restless, although still being quite good. then our meals came out about half an hour later and DH's was cold and mine was burnt. The manager came over to see how everything was going and DD1 took that moment to shove a fries in her mouth and choke, causing her to puke on the managers shoe. I felt so bad, but with the horrible service it was kind of funny. They comped our meals though. I think they just wanted to get rid of us. 

 

tondraluv

pamperedgirl83:

real good customer service is nice but hard to find. at least you get $40.

 

Really hard to find, I have to constantly remind MH of this as some of his employees are a**holes & consumers could easily go to their competitors for better service. 

Monsieur_et_Madame_Ha

I'm glad they took your complaint seriously - I just wish you didn't have to actually write to them for them to hear you out.

JSS1002

that is great and I'm glad they did the right thing, but I am truly puzzled why you wouldn't tell them that they brought the wrong drink.  that isn't complaining -- that is just correcting a mistake!

jmchiaravalle

Oh, that sucks but I'm glad it worked out for you. As a restaurant manager it is hard to know that things are going wrong without feedback from guests because often servers won't say anything. At least in some restaurants. I know people don't like to complain but as long as you do it politely, a good restaurant, server and manager will be happy to do everything they can to right the wrong immediately.

ba23ba02

IT IS A SHAME THAT YOU HAD TO GO ONLINE TO DO A SURVEY ABOUT THE SERVICE INSTEAD OF THEM FIXING THE SITUATION RIGHT THERE IN THE RESTURANT.  CUSTOMER SERVICE IS SADLY GOING AWAY

cheesecakerunner

Monsieur_et_Madame_Ha:

I'm glad they took your complaint seriously - I just wish you didn't have to actually write to them for them to hear you out.

 I LOVE writing letters about service (good and bad). It helps the company learn what it's doing wrong (or right) and I usually get a nice gift card. It's a win-win. 

nyki06

I didn't comment on the wrong drink because it really wasn't that big of a deal by itself. I ordered flavored lemonade and instead of getting strawberry like I ordered they brought me raspberry. I like strawberry more but in my head it wasn't worth sending back because raspberry is my second favorite. After the whole eating situation though I did feel the need to point out (nicely) that they brought the wrong drink so I would like the right one the next time. 

It was annoying that they didn't just take something off of the bill at the end because they knew that there were multiple issues but at the same time I didn't complain in store so part of that is on me. I'm really glad they took me so seriously over their website though!