Furious w. Target

jmkaiser

So my DH and I purchased our crib about a month ago now from Target hoping to get it before the holiday (didn't want to bother with delayed shipping). The crib arrived a week later and when we opened the package it was completely destroyed. Dents everywhere and one of the railings was completely cracked in half.

I called Target to try to exchange it and they said they don't do exchanges. They said we had to have it picked up and once it arrived back to them, they would issue a refund and then we can re-purchase the crib. We still haven't recieved the refund and I went online today to find that the crib is no longer in stock.

Not only now do I now have to ship during the holidays but I have no idea when it's coming back into stock. I would go somewhere else but honestly we're getting a really good deal that we can't get anywhere else. I literally want to go to the headquarters, track down the CEO, and wring his neck.

JSM3

Ugh I'm sorry. That sounds really, really frustrating. What crib was it that you ordered? I find that target is hit or miss when it comes to customer service.

flapurls

Oh this is awful.  Target online seems to be very different in terms of customer service than Target in the stores themselves.  I had an issue with them several years ago - ordered an item online b/c of the price, only to have them draw it out for months until one day I got an email from them stating that the item would no longer be carried by them, and they just cancelled my order.  I didn't drop the issue but in the end they gave me a $30 gift card for my frustration and that was that.  Unless its an earth shattering deal that you're getting I personally would look elsewhere for a crib.

Joyfullnoise

flapurls:

Oh this is awful.nbsp; Target online seems to be very different in terms of customer service than Target in the stores themselves.nbsp; I had an issue with them several years ago ordered an item online b/c of the price, only to have them draw it out for months until one day I got an email from them stating that the item would no longer be carried by them, and they just cancelled my order.nbsp; I didn't drop the issue but in the end they gave me a 30 gift card for my frustration and that was that.nbsp; Unless its an earth shattering deal that you're getting I personally would look elsewhere for a crib.

Online orders usually ship from the vendor not from a Target store or distribution center. So it is likely that Target is the middle man but the crib manufacturer is to blame.

MrsJetSet

Can you try price matching elsewhere? I've seen that some stores are online price matching too during the holidays.

ellewoodsSC

As someone who has had issues with furniture products from Target that require assembly, I'd stay away from them all together, especially given their lackluster attitude in helping you.  Can you return this crib to Target store to avoid the hassle of shipping it yourself?  I am not sure about the furniture policy but usually things bought at Target online can be easily returned to the brick and mortar store.  Also have you had any success asking to speak to the supervisor during your call, you might get better service that way.  GL! 

thismplsgirl

You can return it to any Target store.

SunAndRain

Personally OK quit target a long time ago. There are too many other merchants with competitive prices to waste time with target's crap.

MrsHark122

When another store was having a 20%, buy buy baby offered to price match for us (on one of their restricted brands).  If they carry the same crib It is definitely worth a try.