Just a vent

maryoosa

Our family advocate at our agency doesn't seem to check email frequently. It's driving me batty since I'm largely an online person. She's also not awesome about returning phone calls. We're in the homestudy process (read we've sent in money) and I'm so not impressed with customer service right this minute.

lafayettegirl

Call her supervisor. Either ask that she be more responsive or ask to work with someone who is...I refuse to deal with that kind of behavior. There is no reason she cannot pick up a phone or shoot you an email. 

IRR

Ughhh.  We fortunately have a wonderfull SW who is so responsive via email that she will respond to things at 10pm at night.  Sorry yours is not.  See if you could get a different one.

DaisyZH

Yuck, I'm sorry.  That's not great to be lax about e-mail, I think most people are largely online people now.

maryoosa

This whole agency is very anti-online. They are a good agency, we know families who have adopted with them etc, but it's just bizarre to me.

Ginger71

I seem to remember that you might be using the same agency that we use. I'm going to pm you with some info.

maryoosa

I just wrote back to you. Sounds like a common experience. Great.

Ginger71

Back at ya!