NBR: Etsy disappointment

Sarah1116

I've never had a bad experience with any of the goods that I have bought from their sellers.... but I'm pretty sure I've had one now . Back story: We are going to Disney World and on a Disney cruise over halloween. The Disney store costume for Belle for my DD is really really really ugly. So, I found the perfect one on Etsy for $55 and ordered it on the 26th. When I bought it the seller had rave reviews and I couldn't believe my find.... fast forward to the 29th. She has a horrible review saying the buyer bought a dress and the one that arrived wasn't what was shown on the website and that the seller was very hard to get in touch with (all the other reviews are raving the shipping was fast and the items are perfect). The item hasn't shipped yet, so I messaged her with questions and surprise surprise she hasn't messaged me back and it has been 4 days and there has been no movement on my order. Help what should I do? The rest of my family is getting awesome costumes for vacation and I really want Maggie to look fantastic.

CarlaAndJames

I'd give it another few days before panicking. She could be going through something personal. Not an excuse, but that's the risk you run when you're dealing with a personal seller, not a business. If you're getting no response that it has shipped by next week I'd move on.

Does she have any kind of caveat on her store about how long it takes to make/ship an item? I've noticed some etsy sellers that say since each item is handmade it can take up to 2 weeks before something ships.

kimbo1216

You don't have a bad story yet.  That is just one review out of many.  I'm not really sure why you emailed with concerns when nothing bad has happened yet.  Try to be patient.  Etsy sellers aren't big companies.  They are small, individual sellers.  A lot of them are WAHMs.  I'd just be patient and hope for the best.

GL

JavaVino910

I had my first Etsy disappointment recently. The seller has been awful and I had to call my credit card company to try to get a refund.

With that being said, you still have some time. I would give her the benefit of doubt. Hopefully you will hear from her soon. I would send a follow up message in a day or two.

If she continues to be unresponsive, Etsy has a system for escalating cases towards a resolution. Or if worst comes to worst, you could get Paypal or your credit card company involved.

wendy46001

Havent had any etsy issues myself but does the Etsy seller have a Facebook page? Sometimes if they have both they respond faster to FB. 

Also on another board they were just talking about an Etsy seller who recently died (sold disney costumes) doubt its the same person.  Anyway their shop was just suddenly closed and people found out via FB that the family is working on orders.

Telly21182

I agree with everyone else to give it a little more time.  Just one negative like that could be a really difficult customer that loves to give neg feedback.  Plus, I like to give the benefit of the doubt that you never know what's going on... vacation, illness, etc.