Its like banging my head against a wall

Kitiara5512

And I think a customer may have been doing that while talking to one of our agents. Within 30 seconds of the call, I knew what he was asking. It took the agent over 6 minutes to get the point, and then to do absolutely nothing about it. This is why I still have a job here, because others cannot seem to do theirs.

Rhenna

I had that problem at my last job.  I would sit and listen to these women talking around each other in circles about a question and I would eventually just tell them the answer they were looking for.  If I didn't they would literally go on for 15 minutes and usually come up with the wrong answer.  It drove me insane.  And then one of them got so annoyed at me she sent an email to the other woman but mistakenly put my name in the "to" field and she was talking sh!t on me saying what a know it all I was.  I just responded and told her that I think she meant this for "so&so".

historychick79

My co-worker has been here for 12 yrs and is constantly harping about how she's the 'senior' advisor in the office. Last week, she made me come to her computer because she wasn't sure how to log out of her main email account to log into a secondary one. True story (and there's a new one from her almost every day).

Kitiara5512

So maybe the people I work with are not that bad after all. Or they are.

I do QA - all calls in the call center are recorded and I listen to them after the fact and score them for courtesy and knowledge. This one got a few JFCs and Holyshits from me while listening. This was also a senior agent. /headdesk

If I considered the stoopid they talk amongst themselves (one of the women is currently talking to another with her mouth full of chips right now - there is no food allowed on the floor) I would go insane. I am so ready to be gone.

[Deleted User]

gsteph88:

Lol. "Kitiara - fixing stupid since 2009". :P

Lol!

ATMmom324

My husband is a client manager for a company that runs inbound call centers. Part of this is listening to recorded calls when there is complaints to see what the issue is. It cracks me up when he works from home and I listen in on these. My favorite is hearing how customers "spell " out serial numbers. My favorite was H-C-E was spelled out hot dog- cocaine- eight ball.