Bad interaction with dr's office appt scheduler

kmcp

I just called my dr to make a follow up appointment for my d&c that I had on Friday.  First, a guy took the call, which has never happened in all my time of calling the office, and sexist as it is, it made me feel strange.  But what really sucked was that the guy didn't seem to understand what a d&c was or under what condition it's performed, as he kept calling my appointment a postpartum. I corrected him the first time he said postpartum, but it didn't sink in, so when he asked me if I delivered on the 27th, I snapped, no I didn't deliver, there was no h/b, the baby was dead, it was a d&c.  While he did say, I'm sorry for your loss, he also concluded the call with you're set for your postpartum on May 10.  I just shook my head.

I may or may not say something to the office.  This is a large healthcare system, so I'm sure they just have a large pool of reps making appointments for several departments.

Laurakat81

That sucks when the staff just doesn't get it. I'm sorry you had to deal with that.

klbowie

That's horrible.  I would say something to the staff.  What you are going through is really touchy subject and the staff should be trained enough to know what you are talking about and how to be sensitive with the subject.  That ignorance is not ok!

Tisharp

I'd not only say something to my dr (or at least the head nurse) but I'd probably call back and ask to speak to a "manager" or whatever, and tell them too.

Josiecat

Ignorant people are everywhere. I had a very similar experience when calling my Dr's office for a followup after my natural miscarriage. I told the woman (in between sobs)(!!!) that I had miscarried and I needed a followup appointment, and she not only didn't acknowledge my loss, but she asked, very point blank "when did you have the procedure", and got offended when I started to scream and sob and yell "I didn't have a procedure, my baby just died..." She ended the phonecall with a sarcastic "have a great day".

Small office, big office... it doesn't matter. You bet your butt I'm going to say something when I go for my appointment. You don't tell a sobbing woman who just lost her pregnancy to "have a great day".

I'm so sorry that you had to go through this frustration, it's inexcusable and just plain hurtful. Makes me want to pull my hair out!!

imwithrebel

I'm so sorry and I would definitely bring it up to your doctor and office manager.