anyone else have problems with citymini?

saturdaynightdoubletree

We've had our double citymini for about 9 months now and all of a sudden one of the front wheels keeps locking (so it won't turn at all). It used to happen on occasion if DD hit it with her foot or something getting in/out of the stroller, but now it happens all the time randomly and is driving us nuts! We bought it on amazon, is it too late to send it back? Any other options? It was too expensive to just replace.

lilles

I don't have the mini but I had an ATS double and it broke while on a plane and I called Baby Jogger and it was under their warranty and they sent me a new one. I had to send the broken one back (they paid for UPS to pick it up). They have great customer service so I would call them and see what they offer you.

groovygrl

actually that did used to happen to us quite a bit (I had forgotten!) but it has not in a long time (like a year although we don't use it as much as we used to now that they're older).

I want to say that I had to actually do something to it, like take it  (the brake or the wheel I'm not sure) off & put it back on again (nothing complicated b/c I'm not handy)...sorry I can't remember it clearly but I know it fixed it, whatever I did. Sorry

saturdaynightdoubletree

Thanks! I sent customer service an e-mail... we'll see how it goes

jkovachie

This happened to us with our single city mini. I contacted customer service, sent them in all the paperwork they needed and they shipped us out a new front wheel right away for free as it was covered under warranty.  Baby Jogger's customer service is wonderful!  And, the new wheel, knock on wood, hasn't given us any problems in several months now.