I feel bad. I just chewed out our

pepiono_627

"paperwork coordinator" from our adoption agency.

This is the third time that we emailed her without a response. I would call her about a week later and she would make up some excuse that she was about to respond but didnt. Whatever.

I told her that we have decided to address the issue with her personally. Should this continue, we would contact her manager and consider changing out agencies.

She sent me an apology email with the response to my question that I wanted in writing.

I hate doing that. I am the why cant everyone get along girl. But it was necessary Ironically, the first few emails that were going back and forth were responded to within 24 hours. I dont expect responses super quick and understand when everyone is busy. But no response three times in a row is horrible and thats slacking. We are paying $$$. Not for slackers.

Is this normal?

 

CaptainSerious

It can be.  Our agency has several workers who just don't respond unless they know you'll hound them.  So I hound them.  I wish I didn't have to, but I'm not above calling them out on their unacceptable lack of responsiveness if it gets me the results I need.

That being said, by adopting from Peru, I was severely limited in which agencies I could choose.  I chose my agency and stuck with them because they are ethical and really do their best to make sure they understand the process and make it as easy on the families as possible.  I made the choice to stick with them despite the sometimes lackluster response-time because that's what matters to me more.  If I were adopting domestically and had my pick of many agencies, I don't think I would be as accepting of such a relationship.

PrincessShay80

Good for you! Hopefully things will be better moving forward. I hate when people won't do their jobs until someone has to chew them out! I understand what you are saying about not expecting super responses to emails, but come on- I check my email like a million times a day, from my computer, my iphone, my ipad- it takes 2 seconds to type a response- and if you don't know the answer email back that you are working on getting the answer for someone. I am a huge on communication.

I am definalty not the "get along with girl" but with business transactions I'm not in it to make friends, I'm in it to get the job done and if I have to be a bit*h in order to do that that it's going to happen, that's not how I want to handle the situation, but I am not afraid to stand up for myself.

You would think when paying $$$ you would get better service, but I have found that is not the case anymore, I don't understand it.

mommytoconnor

I say good for you for hounding them.  You have to push and push to get things done.  But hey, this is your family you are talking about and you need to do what you need to do.  If they had done what they needed to do you wouldn't have had to chew them out. I sometimes don't think they realize how important this is to the perspective adoptive parents and they aren't always sympathetic to us.

EclairAngst

High five, sister!

Don't feel bad about asking someone to do the job they are paid to do.  Even if it is par for the course, it's unprofessional and unacceptable for them to never reply.  

Sounds like you got her attention, at least.  I hope you continue to see better communication from here on out!   

pepiono_627

Thanks ladies. You all rock!!!