Joovy Ultralight sit n stand

neviller

I purchased a Joovy Ultralight a few months or so ago from CL, after having a lot of trouble steering the stroller I hated it.  So I thought it was because it was older and used so I purchased a new one from Buy Buy Baby and now I have the same issue.  I was out with a friend a few days ago who has the same stroller and her's turns A LOT easier than mine.  We even switched kiddos in the strollers to see if it was just b/c my girls are heavier.  There is no way I can turn mine with one hand as their website suggests.  I have called Joovy customer service but of course they are not open at this time.  Has anyone had this same problem?  Any chance you can recommend a change I can make to the stroller to fix it?  I'm hoping we some how just put it together wrong or have the wheels too tight, but after comparing with my friend, I can't find the problem??? TIA