clicky poll: WWYD

A&Jmom

In the continuing Leappad debacle of Christmas '11!  Abby's leap pad she got for Christmas (from Santa) was faulty. I spent quite a bit of time 2 days after Christmas trying to contact CS and get a replacement.  They were very helpful once I finally got through.  I had to deface the product and send them a picture and they would send me a replacement. I did this and a replacement came the day before yesterday.  Well, UPS shows up today (about 5 min ago) with guess what...

yes, another replacement.  So, WWYD...

[Poll]

molliedb

i'd try to return it.  if it was a giant pita (required more than 3-4 phone calls) i'd donate it to austin children's shelter.

A&Jmom

MrsRosie:

I said send it back but I'm a little bit of a hypocrite.  This happened with our Summer Infant video monitor.  I called and said we got 2, they said they'd email me a UPS label to send it back.  It never came.  I called again.  It never came again.  I called a third time and said, "how about I send it postage due?"  The lady on the phone finally said, "you know what, keep it." So I did.  I guess I could have insisted they take it back, but dude, I tried.  I tried hard.

 

Yeah, I'm going to call for sure.  I just don't know how much patience I'm going to have.  I was on the phone with them a total of 2 hours (2 hours I wasn't working!) to get the thing replaced.  I will not be on the phone for hours this time.  I'm thinking I will figure how how much time it will take of me dealing with them until it starts costing me more then the product is worth and at that point I'll give up. HA!

lovemydog

MrsRosie:

I said send it back but I'm a little bit of a hypocrite.  This happened with our Summer Infant video monitor.  I called and said we got 2, they said they'd email me a UPS label to send it back.  It never came.  I called again.  It never came again.  I called a third time and said, "how about I send it postage due?"  The lady on the phone finally said, "you know what, keep it." So I did.  I guess I could have insisted they take it back, but dude, I tried.  I tried hard.

you're not being hypocritical at all! you called not once, not twice, but THREE times to try to correct their mistake and then they told you to keep it.  it would only be hypocritical of you if you never contacted them.  you're an honest lady, rosie!

kiarox2002

I need an option between the first and second one.  I would put forth some effort to return it, but I would not be spending days and days dealing with it.  Can you email them instead?

fjaril

I would think the call time to be considerably less now that the holidays are over. 

Good luck though  

FeistyFille

lovemydog:

MrsRosie:

I said send it back but I'm a little bit of a hypocrite.  This happened with our Summer Infant video monitor.  I called and said we got 2, they said they'd email me a UPS label to send it back.  It never came.  I called again.  It never came again.  I called a third time and said, "how about I send it postage due?"  The lady on the phone finally said, "you know what, keep it." So I did.  I guess I could have insisted they take it back, but dude, I tried.  I tried hard.

you're not being hypocritical at all! you called not once, not twice, but THREE times to try to correct their mistake and then they told you to keep it.  it would only be hypocritical of you if you never contacted them.  you're an honest lady, rosie!

Seriously. You tried a LOT harder than I would have.

A&Jmom

fjaril:

I would think the call time to be considerably less now that the holidays are over. 

Good luck though  

 I would hope so!  

A&Jmom

kiarox2002:

I need an option between the first and second one.  I would put forth some effort to return it, but I would not be spending days and days dealing with it.  Can you email them instead?

 

great minds!  That is what I just did.  I still had the email from the support ticket! yay!

 

I did the poll mostly because it just got me curious as to what most people would do.  I figured being anonymous most people would answer honestly. 

SarahPLiz

Most likely they will tell you to keep it. Sometimes it costs more to send back than its worth to the company to restock, etc.

We received 2 50lb coffee tables from an Amazon seller and Amazon refused to believe us, so we gave one away. 

We had a bike stand from target on our universal wedding registry. My aunt purchased it for us. When we got home from our honeymoon there were 5, yes 5 of them waiting at our neighbor's house for us. I was concerned that I didn't thank the other people who bought them (no packing slips, shipper was not target) so I called Target AND lugged them all to the store. The store refused to take them back and customer service online was a waste of time so the lady at the store told me to keep them. I called my aunt to make sure they hadn't charged her 5 times, and she said they never charged her at all. She was worried it hadn't shipped. I still have one of them behind my couch should someone need a double bike stand.  

NoeliaV

molliedb:

i'd try to return it.  if it was a giant pita (required more than 3-4 phone calls) i'd donate it to austin children's shelter.

I like this idea. If it took too much effort, then a less fortunate child/ren can benefit from their error.

brideonjuly8

SarahPLiz:

Most likely they will tell you to keep it. Sometimes it costs more to send back than its worth to the company to restock, etc.

 

This has happened to me before.  I bought an accessory for my BOB stroller and they mailed the wrong one, they sent the right one and told me to just keep the other.