Anyone ever do a damage return to Overstock - seems too good to be true!

s_angel

So I ordered a Michael Kors down jacket ($130) from there. Turns out there is a small slit in the front and feathers are coming out. Didn't LOVE it anyway (but def liked it) so submitted a return and chose damaged in transit. They emailed me, apologizing profusely, refunded me promptly and said hold on to for 10 biz days, carrier may want to come inspect. If no one shows up just discard the merchandise!

I emailed back saying I wasn't home during the week and asked if carrier (UPS) would call first. They wrote back saying most likely not and that if 10 days pass and they keep missing me to again, dispose of the merchandise.

There is no way I am going to get to keep this jacket for free is there? Seems a little crazy to me!

lsufan

That's kind of crazy and kind of opposite from my experience with them.  We ordered a watch from Overstock once, and they sent the wrong one.  We contacted them and were pretty unimpressed with their customer service.  I kind of expected them to expedite the shipping on the right one, but they sent it as slowly as possible.  We sent the old one back using their shipping label and received a confirmation that they received it.  A week or so later they emailed DH claiming they never received it and threatening to charge us for the watch they sent us in error.  He sent back a curt reply with the tracking info showing they already had it, and we never heard back.

Yodajo

I ordered a det of nesting tables from them that were damaged in transit.  Nothing major though...just one of te corners on one of the tables was cracked a bit.  They sent out a new set and told us to discard the others.  We now have two sets. 

veloelle

We bought a DVD player from O. It stopped working about a month after we got it due to a weird power outage. We sent it back, no questions asked and refunded.