Got a letter back from the hospital

pepomntpat · October 2011

About a month ago I wrote a letter to the hospital where I had my cesarean letting them know how sad I was that I missed out on the first three hours of my daughter's life due to their policy. They responded very quickly saying they were investigating my concerns and would continue to be in contact with me.

Today I got a letter saying that they have since changed their policies so that mothers who had a cesarean would not go to the typical anesthesia recovery unit, but would instead go to the maternity unit where they'd have immediate access to their babies.

Unfortunately for me they were still working on the training for that process when I was in the hospital in November and they didn't start the new process until January 3. But, I am very happy to know that future mothers there will have a better experience than I did. And it was nice to be listened to.

iris427 · October 2011

That's wonderful, and good for you for writing a letter!

magdalina.h · October 2011

I'm proud of you for writing the letter. Good for them on changing their policy

EveryNameIWantIsTaken · October 2011

How awesome that you spent the time to make something known that was important to you, and they listened! I wish more good results came from things like that.

MAprincess · October 2011

Yes, good for you for writing the letter and ensuring that others don't have the same experience. It is great to hear your hospital actively trying to improve those things.

SarahP15 · October 2011

That's great! Considering about 1/3 of births end up being a c/s, this is a very big deal!

Enami · October 2011

I had a similar experience; woke up in general recovery and didn't get to see the baby for several hours. I think the thing that pissed me off the most was that the staff in recovery didn't tell me anything. I asked them if my fiance was with my baby, and how my baby was, and was told they didn't know since that wasn't their department. They didn't even try and find out for me. And before they knocked me out, I told one of my nurses to make sure FI got to hold the baby, since he wasn't allowed in the room for the birth, and was told by her and my doctor that was ok, but the head nurse told him he couldn't because it was policy for mom to be the first to hold the baby. I think I may be writing them a letter as well.

manda26 · October 2011

thank you for sharing! I have actually been working on a letter this week to the hospital I delivered regarding different issues. It is nice to know at times things like this can make a a difference, but things will only happen if you do something about it. I know several women who had babies where I did and for years now had the same complaints, but none ever spoke up.

Holly520 · October 2011

Good for you! I'm glad they listened and responded to you.

Stuckinthemiddle · October 2011

OP - I see you are from Lancaster. I had the same issue over at York. It took about 3 and 1/2 hours for me to see my baby. He had a low glucose number (I had GD) and needed some formula right at the beginning, but I still don't think that it should have taken 3 1/2 hours for me to get my baby. When I told my lactation consultant, she encouraged me to report the problem. After reading your post, I think I will do that. Thanks!