I'm going to write up a proposal in a few weeks for work - we have a room (only because of the Federal mandate), but you can't even say we have a "lactation program" - no formal one beyond women emailing each other saying they're going to go pump.
Simple things like a fridge (you mean you can't just use ice packs?) and a sink (what, you need to wash things?) and a more formal/central place for women to sign up for the room (through Human Resources? Why?) go right over the heads of the people who make decisions at my work.
So really, from the basicis to the "would be nice to have"s - please share a list of things you think a program should have.
And those of you who have really good facilities/programs (Sofka!) please chime in with a list of what makes your program a good one. Not just physical facilities, but processes, people involved, etc.
PS - I sat in on a focus group about lactation programs recently and thank goodnes it was a teleconference because I was in tears towards the end - I was just getting so angry about the lack of knowledge/understanding about breastfeeding, pumping at my work. I heard a guy the other day refer to pumping as "gross." Jerk.