Still waiting on Sbish

deskok

My order was supposed to ship on July 3rd, and I still have not received it. I e-mailed her through their website about a week ago, never heard a response. Forgot about my order again, and just e-mailed through my order confirmation e-mail so I should hopefully hear back soon. Anyone else still waiting on an order, I think I might just cancel mine. ugh

sometimesalwayschaotic

I like SBISH on facebook and she said that most orders were in the process of going out.  This was earlier this week.  Hopefully yours shipped with that?

Alirebco

She was out of town last week because her husband graduated basic training and she went to see him with their kids.  She has been shipping all week.  She has hundreds of orders to ship out.  I would not want to be in her position.

yodasmistress

Alirebco - clearly you are friends with her so I understand you "sticking up" for her. BUT. Her ordrs *always* take onnger to ship than they are supposed to. It's ridiculous. Underpromise and overperform would be a lotter better buiness. model to follow IMOf

Alirebco

yodasmistress:

Alirebco - clearly you are friends with her so I understand you "sticking up" for her. BUT. Her ordrs *always* take onnger to ship than they are supposed to. It's ridiculous. Underpromise and overperform would be a lotter better buiness. model to follow IMOf

Everything I said in my post was statements and facts that she herself posted on her facebook page in an update she made on Sunday.  She even said that she knows her customer service has been lacking recently b/c of the fact that she is on her own and it's been tough.  

Here is the facebook post I'm referencing:

https://www.facebook.com/sloomb/posts/10150342782302578

 

In terms of her orders taking longer - her ship dates are estimated so unfortunately if there is a backup or a problem, things will and can be delayed.  I know some of the wool was stuck in customs a while back and she is also considering having some of the diapers being produced overseas to help with the demand and backlog.  

Her product is in very high demand and like I said, I would not want to be in her position.  I can't imagine the amount of work she has plus being a single mom on top of it. 

deskok

Alirebco:

yodasmistress:

Alirebco - clearly you are friends with her so I understand you "sticking up" for her. BUT. Her ordrs *always* take onnger to ship than they are supposed to. It's ridiculous. Underpromise and overperform would be a lotter better buiness. model to follow IMOf

Everything I said in my post was statements and facts that she herself posted on her facebook page in an update she made on Sunday.  She even said that she knows her customer service has been lacking recently b/c of the fact that she is on her own and it's been tough.  

Here is the facebook post I'm referencing:

https://www.facebook.com/sloomb/posts/10150342782302578

 

In terms of her orders taking longer - her ship dates are estimated so unfortunately if there is a backup or a problem, things will and can be delayed.  I know some of the wool was stuck in customs a while back and she is also considering having some of the diapers being produced overseas to help with the demand and backlog.  

Her product is in very high demand and like I said, I would not want to be in her position.  I can't imagine the amount of work she has plus being a single mom on top of it. 

 I understand being busy and being a single mother -- it is not easy. But if she has consistently been behind on orders then she should put a cap on how many she sells, so she does not fall so far behind. I ordered these June 1st and I am still waiting. Also I believe if she knows that she is going to be behind she should at least send an update e-mail saying sorry for the delay in your order. Plus I also ordered CJ's with the diapers and have been waiting on that too. I think waiting over a month with no updates (except on facebook) is way to long.

I agree with Yoda under-promise and over-preform.

megstarwsu

I'm still waiting on mine that I ordered the end of May.  It was also supposed to be shipped July 3rd.  I've sent her 3 e-mails and have only heard back that they would be shipping out almost 3 weeks ago and still no diapers.  The second 2 e-mails have gone unanswered.  It sucks cause I really like her diapers, but her CS is not so great.  I won't be ordering from her again.  I guess I'll just wait until other sites have them again.  And I also agree with Yoda.  Other WHAMs plan ahead for things that will slow down production or just take a break altogether.

koopa+troopa

She also mentioned that there would be a restocking fee if you had to cancel your order.

 

I ordered stuff that was supposed to ship out beginning of July... and then asked her to change to something that was in stock (different colours, no big deal) so that I could actually use them sometime soon. I still haven't received them, but she did respond to my emails (although I also posted on her FB page to respond to my emails.) 

deskok

megstarwsu:

I'm still waiting on mine that I ordered the end of May.  It was also supposed to be shipped July 3rd.  I've sent her 3 e-mails and have only heard back that they would be shipping out almost 3 weeks ago and still no diapers.  The second 2 e-mails have gone unanswered.  It sucks cause I really like her diapers, but her CS is not so great.  I won't be ordering from her again.  I guess I'll just wait until other sites have them again.  And I also agree with Yoda.  Other WHAMs plan ahead for things that will slow down production or just take a break altogether.

This.

And I don't plan on ordering from her again too because of lag time, and because of CS. I am still waiting on a response from my last e-mails also, maybe I should flag her on facebook to respond. I would hope that she waives the restocking fee because I have been waiting over a month for my items.

a.bartholomew

deskok:

Alirebco:

yodasmistress:

Alirebco - clearly you are friends with her so I understand you "sticking up" for her. BUT. Her ordrs *always* take onnger to ship than they are supposed to. It's ridiculous. Underpromise and overperform would be a lotter better buiness. model to follow IMOf

Everything I said in my post was statements and facts that she herself posted on her facebook page in an update she made on Sunday.  She even said that she knows her customer service has been lacking recently b/c of the fact that she is on her own and it's been tough.  

Here is the facebook post I'm referencing:

https://www.facebook.com/sloomb/posts/10150342782302578

 

In terms of her orders taking longer - her ship dates are estimated so unfortunately if there is a backup or a problem, things will and can be delayed.  I know some of the wool was stuck in customs a while back and she is also considering having some of the diapers being produced overseas to help with the demand and backlog.  

Her product is in very high demand and like I said, I would not want to be in her position.  I can't imagine the amount of work she has plus being a single mom on top of it. 

 I understand being busy and being a single mother -- it is not easy. But if she has consistently been behind on orders then she should put a cap on how many she sells, so she does not fall so far behind. I ordered these June 1st and I am still waiting. Also I believe if she knows that she is going to be behind she should at least send an update e-mail saying sorry for the delay in your order. Plus I also ordered CJ's with the diapers and have been waiting on that too. I think waiting over a month with no updates (except on facebook) is way to long.

I agree with Yoda under-promise and over-preform.

 

I have been so tempted to order from her but have never pulled the trigger.  While I can sympathize with running into problems-she is running a business and just needs to shut down to catch up or hire more people.   

megstarwsu

a.bartholomew:

I have been so tempted to order from her but have never pulled the trigger.  While I can sympathize with running into problems-she is running a business and just needs to shut down to catch up or hire more people.   

This.  I just want my diapers before my chunky baby is too big for them.

gabriella78

I treated myself to a pair of Sbish longies as my one diapering splurge.  I didn't want to wait around for her site to ship so I found them on another site (slightly cheaper!) and they had a color that I was happy with.  I think I'll be sticking with ordering Sbish from other sites where they are currently in stock instead of preordering from hers.  I hate waiting.

IslamoradaBride09

Yeah, the one Sbish I have I ordered through another site and it shipped no problem. It sounds like she is overwhelmed and is not handling her business professionally. To fall so far behind, not respond to e-mails, and threaten a restocking fee when folks cancel their months-old orders? That is just plain bad business. In my opinion, she should shut down until she can satisfy all of her current/existing orders, then start taking new ones. It's a shame that she let things slide this far, no matter what is going on in her personal life.