zulily=Yeah, Totsy=not so much

Smudges*Mom

I placed an order with zulily six days ago. I received an email today saying one of the items is not available. I'm bummed, but they let me know in a timely fashion AND they gave me a $10 store credit (in addition to the refund). I can live with this and will, as appropriate, continue to shop their site.

Totsy, on the other hand, is on my short list. In mid April, I ordered two pair of Skidders for LO. I finally received the order five plus weeks later--but they shipped only one pair. A couple of days go by, I'm wondering what happened. I check my order, on their site, to make certain that I'm not crazy. Nope, I had ordered two. I sent them an email inquiring about it. A few days later (in their defense, it was over Memorial Day weekend) I hear back from them. There was a stock issue with the vendor and I will not be receiving the second pair of Skidders. They will graciously (my word, not theirs) refund my money. And, ooops, their mistake. That's it. I have to say that it makes me wonder if I would have been out my money and the shoes had I not sent an email. Yes, as the consumer, I should be aware of the status of my purchases--and I was. But it seems like shady business practices to me. I sent an email to them this evening stating this, but in more polite terms. I will update when in hear back from them.

FWIW, I understand, I think, the business plan that some of these discount sites use. I get that there is a trade-off for the discounted price. I don't understand how one site can stay in business when it does such a poor job in comparison to it's competitors. While zulily takes a while to ship orders, they are more responsive and faster to ship than Totsy. And you can be certain that zulily has "won" (bought?) my loyalty with their $10 store credit!

cjsbdl

I love Zulily! Yes, the shipments are slow, but that's just how it works. I don't expecct anything I order from them to come quickly, so if necessary I order up a size, and I certainly never order anything from them that I need right away.

Smudges*Mom

cjsbdl:

I love Zulily! Yes, the shipments are slow, but that's just how it works. I don't expecct anything I order from them to come quickly, so if necessary I order up a size, and I certainly never order anything from them that I need right away.

Exactly! Sure, the first order or two, I was anxiously waiting. Now? It's kind of like a surprise present when it arrives! I don't order anything that has a drop-dead deadline. I order things from zulily because I want them, not because I need them. But bad customer service will not be rewarded with my continued patronage.

jds0521

cjsbdl:

I love Zulily! Yes, the shipments are slow, but that's just how it works. I don't expecct anything I order from them to come quickly, so if necessary I order up a size, and I certainly never order anything from them that I need right away.

Ditto. I'm not that into Totsy - never ordered anything, but I'm a member. Eh, I may just cancel my membership.

sommerrayne

I feel the same crappy way about Green Baby Bargains. I waited over 5 weeks for pacifiers and didn't hear anything. I emailed, didn't hear back for a week and a half. I emailed again. They didn't write back but just sent a "your product has shipped" email. I emailed and complained. They wrote back something to the order of, "Yea yea yea, you'll have to wait". I didn't get the package for 3 more weeks. The day I got the package they posted on their site that they have shut down. I now see they're back open. BEWARE!!!!!