Pure craziness!

That.Just.Happened

A friend of mine used this heating & air company, made a complaint to them about the service she received, and they emailed her the below link as their response. One can assume that if a company is willing to go to this length to scare former customers from filing a complaint against them, they must get a LOT of complaints. Complete insanity. Sure makes me want to avoid Mechanic's Heating & Air like the plague.  This is BSC.

Things You Need To Know

www.needto-know.com 

MrsFv20

wow wtf! I can't believe they really get away with that.

rara855

Umm, crazy. If this is real yes, I would never use them

That.Just.Happened

Oh, it is real. It happened to a friend of mine. WTF

DizzyBlonde

holy crap. that's awful

remote_girl

insanity! what a lot of time, money and effort blown on insane battles....

Alison422

WOW!!  They take themselves very seriously don't they!  It almost mafia style!   I will make sure I never use them.    

kita09

this needs to be on tv because this is pure hilariousness!

MLvK

They should put the amount of effort into providing flawless service as they do into this website and then they wouldn't need this site. 

amanda_holbird@hotmail.com

Wow, just wow!  Yeah, I won't ever hire them.

smynings_bride

If they provide bad service I fail to see how it's slander or libel to say they provided bad service.  Truth is always a defense.

GTLawGirl

I have special 4 letter words for companies like this.  If you friend wants to post an accurate account of her experience online, she is well within her rights to do so, assuming she didn't sign some sort of NDA.  I don't practice in this area, but I wouldn't be surprised if this type of business practice violates a section of the UCC.

 Also, let her know that slander and libel work both ways.

Finally, tell her to PLEASE send this link the Consumerist.com.  They will shame the crap out of that company for doing something like this and provide great advice for handling this sitatuation.

new2atl

That is crazy...are they allowed to publish all that personal info about her? I know it isn't that hard to find someone's email address or phone number but it seems like if they obtained it for business purposes they shouldn't be able to publish it.

Also, I hope they put as much time into customer service as customer scare tactics.

snansley

Um, the fact that she wrote them a complaint does not equal libel.  It's not like she published a libelous review or was blogging about it or otherwise knowingly diseminating false information

Oh and that Court of Appeals case they cite 1) didn't even involve them or an online complaint and 2) is completely distingushable.

Cray Cray

runblondie26

Oh my, that can't be for real. That is off the wall craziness.

fauxshelley

OMG.    They are effin crazy!  I will never call them for service!

yellowtulips80

Insane.  I would never give them business because they felt the need to make a page like that.  It shows that they have poor service if they have that kind of need.

It is extra shady that none of their links go back to their original website.  Oh, and the page is so poorly done you would think that they could hire a web designer to make it look nice with all their settlements.  It is so sad that there are companies out there that do this instead of be honest with their customers.