NBR: Insurance Vent

Smuches4u

So not only do I work in the insurance industry but I'm currently in the midst of a claim.

Being that I work in it, I am that much more critical of the folks attempting to do their jobs to assist me.

I submitted some paperwork, very clearly outlined what it was for and what my expectations were.  I only got half a response.  Sigh, fine.  So I make a call.

I clearly point out that what I received was X, but what I'm wondering about was Z.  I'm told, oh no, that wasn't for X, it was Z.  We need additional information on X.

I ask them to verify because the response I'm looking at in writing very clearly says X.  I'm assured that yes, they require additional information.

I send the required information, again detailing that I thought it was incorrect, but was sending as requested and asked for a return call.  No return call.

Got some correspondence yesterday indicating that they cannot honor my new paperwork for X because X has already been addressed!

So here I wait for another phone call to once again ask about Z.  And they changed adjusters on me without notification, so that's got my goat as well.

Lexi & Orion's Mommy

that sucks. Working in customer service, i cant stand bad service. Ever. Gets me so upset. I bend over backward for my customers, and i never get that kind of service. grr.

tiki_t

I hope the new adjuster is more helpful.