Old Navy Return Policy

lynsef

I've never returned anything to ON without a receipt so I'm curious how they handle returns.  My gf bought a couple of outfits for DD that are way too small, but I don't have a gift receipt.  I don't care if they just give me store credit b/c then I can use it to get something for DS (DD has plenty of clothes).  TIA!

lynsef

ExpectantSteelerFan:

As long as it still has tags on it, they will give you whatever the current price is.  I don't know if you'll have to take store credit or not, but they've been pretty good when I've dealt with them (but I usually try to return online stuff in store, and they'll do that as long as it's something they carry in store).

Good to know.  Thanks! 

ohfour

When I worked there you could exchange for a different size or get store credit without a receipt.

JennifernKevin4ever

If you don't have a receipt they will give you the money back, but they send it to you in the mail. I know someone that works for ON and thats what I was told.

DEBBIE33CASEY

ohfour:

When I worked there you could exchange for a different size or get store credit without a receipt.

This.  It's been 5 years since I quit there but at that time they'd sometimes give you a gift check in the mail that you could cash. But they were kind of phasing that out so I'm not sure if they'll still do that for you.

susie2242

I just recently did a return at ON without a recipt. I got the lowest sale price and a store credit, but it was mailed to me in the form of a check, about 10 days later. You have to have your ID when redeeming it at the store and they ask you to sign the back.

Leila'sMommy

I have returned a pair of jeans at Old Navy before without tags or a receipt. I wore them for one week and they were too big, and when I returned them I just walked up and had an attitude like I was assuming they would return them. I really didn't think they would. I handed the cashier my debit card (same card I had used to buy the pants the week before) and she let me trade the jeans for a smaller pair.

I might have just gotten off lucky, I suppose?

k.linn

Leila'sMommy:

I have returned a pair of jeans at Old Navy before without tags or a receipt. I wore them for one week and they were too big, and when I returned them I just walked up and had an attitude like I was assuming they would return them. I really didn't think they would. I handed the cashier my debit card (same card I had used to buy the pants the week before) and she let me trade the jeans for a smaller pair.

I might have just gotten off lucky, I suppose?

Old Navy looks up the transaction with the card you used to purchase (if possible). If you don't have the receipt or form of payment, it will be a check, which is kind of annoying. I was in last week and just wanted store credit to exchange and was told they had to do the check.