Is this wrong?

Conniebird

Our Christmas cards came in and for the most part they were great. However two of them had some ink bleed through. So in a bold move (for me anyway) I got ahold of the company and let them know. I specifically said that only two were damaged and that I would like them replaced. I got an e-mail from them today saying that they were sending me a new order (so another 12 cards) at no cost to me. On the one hand, this is awesome, free cards! but on the other hand it kind of feels like I'm stealing.

mamaregan

No way!! Dont feel that way, if they're sending you 12 cards and 2 were ruined that means you're actually only getting 10 for free. You have to account for the time that you have to wait for these new cards to arrive. Take advantage of it mama! Hey, they offered!

CodyGH

Don't feel bad!  You probably aren't used to this since no place practices it anymore, but that is called "Good Customer Service".    I think it's awesome that they decided your business was worth redoing your entire order.  What company is it?  So I can use them!

MJ5678

Not wrong at all!  They offered to send you a brand new order.  Free is good!

Tassie06

OMG, it's not wrong at all, you ordered something, it wasn't up to your standards, you let them know, and to make it up to you they are giving you an extra set for free..... for their mistake.  because of this you will probably use them again.. if a company did that for me, and there have been a couple, they've not just got more business from me in the future but also from other people due to word of mouth.  It's the cost of doing business. 

enjoy your extra set of free christmas cards!

Conniebird

CodyGH:

Don't feel bad!  You probably aren't used to this since no place practices it anymore, but that is called "Good Customer Service".    I think it's awesome that they decided your business was worth redoing your entire order.  What company is it?  So I can use them!

You're right about the good customer service. I hardly make a fuss about things like this so i just felt a little weird.

oh and it was Shutterfly btw. 

afwife08

CodyGH:

Don't feel bad!  You probably aren't used to this since no place practices it anymore, but that is called "Good Customer Service".    I think it's awesome that they decided your business was worth redoing your entire order.  What company is it?  So I can use them!

This is exactly! We just aren't use to good customer service anymore. Not wrong at all. Glad the company is making up for their own oversight.  

SallyCampos22

Don't feel bad, they obviously care about their customers and wanted to make sure you were satisfied!

This reminds me of when my DH bought me a necklace awhile back and I had somehow lost the chain to it. I had emailed the company he bought it from to ask if I could buy a replacement chain, and they sent me a whole new necklace (pendant and all) to replace what I had lost! Of course later on I lost the original pendant too, but still....Awesome customer service!

MamaLBF

No! Dont feel bad! They screwed up and their way of saying im sorry and we like your buisness is by replacing the order free of charge. You dealt with the hassel of being two cards short!