BRU Rave!

Emily2me

So I ordered a recliner/glider for our nursery about 3 weeks ago, and we called last week because they said it would take 7-10 days. It still wasn't in last week, so we called again today and they said it was delivered today. When we went to pick it up, we let the manager know that it took longer than we expected. We weren't complaining at all, just letting them know. Anyway, the manager handed us a $100 gift card! I am extremely impressed with their customer service. We were shocked that they would go above and beyond for their customer. Just thought I'd let everyone know how great they were. This was at the Kenwood location.

Lyons_in_2007

Wow, that's AWESOME!  What are you going to buy with your bonus GC?  

ahnichols

Wow.  I'm shocked.  My sister bought a whole set of furniture last year for the nursery that had to be re-ordered twice due to damage upon delivery.  The third time delivery was attempted the delivery truck got stuck on their private drive and blocked it for three days!  No gift card or any compensation whatsoever.  I'm glad to hear they are working harder to make customers happier.  Congrats!