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Klassy - shipping related (PIP)

MELuckyInLoveMELuckyInLove member
in Eco-Friendly Family

So this is how the package arrived from a "store that shall not be named".

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I ordered it for a 5 y/o as a gift. It's scratched, dirty and of course the pole is bent. There's no time to get a replacement. The birthday girl will be devastated.

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Re: Klassy - shipping related (PIP)

  • Meg41208Meg41208
    No time for a replacement?  I would demand that they overnight a replacement.  That's ridiculous.
    Baby Birthday Ticker Ticker
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  • papagenapapagena member
    :(  How unfortunate.  That sucks! :(
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  • sweetmelodies&harmoniessweetmelodies&harmonies member

    imageMeg41208:
    No time for a replacement?  I would demand that they overnight a replacement.  That's ridiculous.

    I would too. And honestly, they'll probably do it.

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  • Hulahoop1234Hulahoop1234
    I just had a case of formula arrive from them completely dented because of a pathetic packing job.  The FedEx guy actually told me they have major problems with packages from diapers.com for that reason.  To their credit, I received a voicemail AND email reply within 30 min of sending an email to customercare@diapers.com.  They are sending a new case at no charge and guaranteed me a top notch packing job.  They also offered a full refund. I would encourage you to contact them ASAP.  They seem incredibly proactive and I bet they would expedite shipping on the new one.
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  • MELuckyInLoveMELuckyInLove member

    imageMeg41208:
    No time for a replacement?  I would demand that they overnight a replacement.  That's ridiculous.

    Thats what I said.

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  • sophabellesophabelle
    omg, i would definitely complain and demand overnight shipment of a new one... btw, that is such a cute umbrella too!  hope you get it straightened out.
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  • njh514njh514 member
    Yeah. That's not ok.
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  • MELuckyInLoveMELuckyInLove member
    Sadly this is the 3rd time I've had a shipping related issue with them (once a bottle of CA Baby shampoo leaked out all over the package, the second time the package arrived crushed). They did send a replacement in the past but now I'm tired of complaining.
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  • luvlieKluvlieK member
    Add to that the bad luck you have now from opening it indoors!  ;o)
    47 months &
    11 months
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  • MELuckyInLoveMELuckyInLove member

    imageluvlieK:
    Add to that the bad luck you have now from opening it indoors!  ;o)

    Oh shoot! Good thing I snagged AFFF before this happened Wink

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  • purplepugglespurplepuggles
    oh that sucks! i have had such good luck with them, and they ship so FAST too!
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  • MELuckyInLoveMELuckyInLove member

    F/U: They refunded 50% of the cost and sending out a new "ella-ella-ay-ay-ay- Umbrella ". Probably won't be here on time for the party. Oh well. lesson learned.

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