RP: PLEASE READ! STROLLER BRAKES FAILED!

ash2

Yesterday, I had my DD and DS out for a walk in our Kolcraft Contours tandem stroller. They were both strapped into their seats. I was walking along a paved path next to a duck pond across the street from our house. I parked the stroller on the path with the two kids in it and put on ALL FOUR BRAKES. I took maybe 2-3 steps in front of the stroller to try and lure the ducks over by throwing pieces of bread. The next thing I know, the stroller comes barreling to my left down the hill towards the pond. I run as fast as I can to get it, but its going downhill very fast. I manage to grab onto the handle and pull with all my might, but between the speed of it going downhill and the weight of the two kids, I was unable to stop it. The stroller went INTO THE POND and tipped on its side. The stroller got stuck on a rock and I was unable to pull it up. I had to unstrap both kids immediately to get them out. My DS was completely UNDER WATER and I saw his struggling face looking at me as I pulled him out. Luckily, since the stroller was on its side, my DD was able to pull her head up so it wasn't under water. I pulled both kids out and made sure they were ok. Thankfully, they were ok physically, just crying because they were wet and stunned. I lost my cell phone and flip flops in the pond so I couldn't call anyone for help. Normally there are a ton of people walking around, but there was no one. They were both covered in mud and filth from the water. I got home as fast as I could and bathed them both immediately. They were both fine and even went to sleep after this whole ordeal. I called the pedi and asked them if I needed to do anything, but they said not to worry, that the worse that could happen is they swallowed a bit of water and may get diarrhea in the next 24 hours. I have never been so scared in my entire life. I will forever have the image of my children rolling down that hill in the stroller and into the pond. It will haunt me for the rest of my life.

Iam filing a consumer report on this stroller. I also spoke with Kolcraft that basically told me I must have done something wrong, that the brakes should have been fine. UNBELIEVABLE!

Please pass this on to anyone you know with this stroller. I would hate to see this happen to someone else.

 

kristie2422

I am so glad they are both ok. That is horrible that this happened to you. {{{hugs}}}. I would call the company back and try to talk to somebody else and also write them a letter so they can have everything on file in case this happens to someone else. Again, I am so glad both your kids are fine and can not imagine what must have gone through your mind when they hit the water. {{{{more hugs}}}}

heather121709

So sorry this happened to you, that is so awful. Im glad they are both OK.

Scooter359

We have the single of this, I am so glad that your babies are okay. I will be sure to keep a close eye on mine.

bella9280

omg thats soooo scarey im soo sorry!

nealbl

You poor thing that is so scary. I am so happy everyone is ok. Shame on kolkraft for blaming you those jacka$$e$.

NaplesWifey

OMG How scary!!! I am so glad they are both ok. I would definitely be calling back Kolcraft & filing a complaint. That is ridiculous!

userdeleted

omg this post gave me the chills! Just thinking about what that must have felt like for you...it brings tears to my eyes. I am so sorry that that happened to you, and SO glad that you and your babies are ok. ((hugs)) mama, it sounds like you did good in a horribly stressful situation.

I agree with the pp that said to try calling back and talking to someone else. It's ridiculous that they'd automatically put the blame on you. At MINIMUM you should get a refund for that stroller. 

kimberlyk921

omg that's terrifying!! i'm so sorry that happened! thank you so much for posting this, i do not have this stroller, but it doesn't mean it couldn't happen to other brands as well. HUGS to you and your LO's.

cherrykat

How awful!  Sorry this happened to you!  This is my worry too.  Maybe you can go back and take pics of the stroller in the pond?  Or fish it out somehow and get pictorial evidence somehow...

Hope they give you some type of resolution.  Sucks you lost your phone too!  Thank goodness your kids are fine, that's all that matters.   

melovepaulfrank

I'm so sorry you had to endure this! I'm glad you and the kids are ok. Thank you for information and hope the company does something about the faulty breaks!!  So horrible. I was looking into getting this stroller too.. Sorry (hugs!)