You should talk to your doctor. I believe there are RX creams and also cortisone injections that will be much more effective than OTC stuff. There's even surgery if it's very severe and untreatable any other way.
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Re: hemrhoid help
How does one know they have a hemmorhoid?
I know, I know... google.
Oh Scuba, you'd know.
Sorry, OP. I'd see your doctor if I were you.