chipotle feedback

BallSox

I went to chipotle the other night and it was AWFUL.  The steak was so spicy it was inedible (at least for h and I).  The chips were over salted and gross and there was no tea to drink.

I did write to complain because it was just a really bad experience (yes, I do write when things are really good too) :-D  They replied back and I was impressed it was more than just a form letter. 

She addressed the issues that I brought up and explained to me that steak is always the spiciest and pork is always the mildest.  Does anyone's chipotles have a chart or does anyone get told the spice level when they order?  It seems to me like it would be a better plan to make everything the same level of mild and then allow people to add more spice (maybe extra marinade?) as they see fit.  

Like H said "just because I don't like burning my taste buds, I have to resign myself to pork or chicken?"  

 

lo45fd98wq32

I am very, very sorry that you did not love your Chipotle experience.

I have never had the steak, but DH has said it's zesty. I love their chicken and it's all I ever get in the burrito bowl anyway. I do find that their salsa's are very spicey, though. I like the medium green one, and always ask for a small amount instead of the usual spoonful.

BallSox

I've had in the past and it wasn't as bad as this. :-( 

lo45fd98wq32

Bad or wonderful, you are making me want some big time lol.

tri047

That sucks Balls.  I have never had steak either, but a spicy rating next to each meat would be helpful.

dmogmo

That sucks. I've never had the steak, but that's all DH gets.  It's funny that that is supposed to be the spiciest - he doesn't even like to see any bits of black pepper in his food. He is so anti-spice it's not funny.