I was looking at one acct. tonight and I had to stop the rep who was about to transfer this customer to me to me b/c some remarks caught my eye. The customer had threatened a store rep once and is banned from the store. People are so batsh*t crazy.
Then there was a guy who said he shipped a package in his fiance's name and there was an issue with the delivery. But one of the names on the acct. was listed as his wife. I didn't question him. I've learned better.
Re: I'm amazed at some of the things I see at work sometimes
My oldest son's dad was banned from calling a phone sex line for very nasty language to the chick on the other end.
???