NPR: I hate talking to customer service

belle204

I got into it with a guy at my cc company over something that should have been really easy to handle but he was like talking to a wall. I finally had to talk to a supervisor and was in tears before it was resolved. By that point I didn't even care anymore.

Now, today I just called about my stock options with my last employer. I need to get into my online account which I haven't accessed in a good two years so I have no clue what my log-in info is. I usually just look over the paper statement but of course I can't find it when I need it. Anyway, b/c I chose a user id they can't verify me with my social and the dept. that can reset it all or whatever isn't in until Monday and I need it today. I knew I should have called yesterday.

This is why I dread when we move beyond training and start taking calls. I know policies and procedures are there for a reason and we have one similar to the company above but it sucks when you're the customer and all you're hearing is "womp womp womp womp womp." Off to dig through some papers and see if I can find what I need.

Oh, to balance it out, the rep at my cell phone company yesterday was friendly and awesome.

GettinNervous

It's bad enough that you have to get through Ft. Knox to TALK to a human. Then you have to listen to them mumble and not answer your questions.

belle204

Ugh. Automated systems and hold time tend to do me in before anyone picks up. These guys were no help at.all. And I forgot about the lady at the auto insurance company. Maybe I'm just difficult ...

Praying to sweet baby Jesus I don't get cussed out too often.

Starr_Mom

The phone person's attitude makes a huge difference. I work in a call center and sometimes people call up wanting a fight, but when you answer their questions and treat them with respect, they calm down and it's all good. So just be one of those nice people and you'll be fine! (FWIW, I've only had one person really get under my skin in my year & a half at my job.)