Beware of Katy Birthing Center

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My initial experience with KBC included an early ultrasound and care from Natalie, CPM who lacked the knowledge and confidence to support me through an uncertain situation. My baby's heartbeat was undetectable at the time and initially I was not worried, a simple google searc  provided me with enough reassurance that this sometimes happens. Natalie however convinced me that my baby was dead and that I would miscarry in the upcoming weeks. She focused on my age, citing facts associated with egg quality, defects, and perimenopause... I am 39.

As it turned out my baby was fine, although my husband was disgusted with her lack of knowledge and confidence, I was not ready to give up my dream birth so we proceeded to sign on with KBC with the understanding that we would receive care from a CNM, which was a requirement that was clearly stated and agreed upon. Now, one month before my due date, I was informed that my nurse practitioner had been fired and the only available CNMs were no longer accessible, leaving me without a viable option for my desired care. Below is the message that I received from one of the CNM/Owners

"Hi Nicole, This is Connie Blokkum CNM at Katy BC. Cathy explained your desire for a CNM at your birth. I am very sorry for the distress and drama this is causing your family. We do care and hope that all of Nolana’s clients can have a peaceful transition. I’m willing to meet for a complimentary interview but will be out of town from 3/26-30 I’m also having a surgery 3/6 and will be recuperating until 3/20 (2 wks). I am the only other CNM besides Sue Potts and she will be on vacation mid March. It’s not our desire to have no options for you. We have a wonderful maternal fetal medicine Dr we consult with that delivers at women’s hospital of Texas (Fannin). Again I apologize for the lack of CNM options"

While deciding whether or not to withdraw from care. Tara, the DIRECTOR from KBC reached out, not to discuss solutions but to reassure me that they were justified in firing my midwife, citing "red flags" they had seen from the beginning". She continued on bashing my midwife while reassuring me that she was not in fact bashing her. It was inappropriate and unprofessional to involve me in this internal drama. I should not have been exposed to such matters, nor should personal grievances have been shared with me as a patient. This lack of professionalism left me feeling that internal conflicts were affecting patient care, which further eroded my trust in their ability to put patients first. To top it all off they lack accountability, instead of taking any responsibly for leaving me without adequate care one month before my due date, they refuse to refund the $500.00 deposit. Cathy, one of the owners was extremely rude and condescending as she continued to speak over me when discussing the matter. I wish I had seen the "red flags" from the beginning. It is clear my midwife was not the issue. It seems like these women are catty and lack the emotional intelligence to prioritize patients over money. These women are greedy, unqualified, and unprofessional and have no business being a part of anyones birthing journey. They simply do not care about you.