Joovy Customer Service

KimmySchmidt

I just wanted to shout out to Joovy. We purchased a caboose ultralight graphite (a sit and stand stroller) from them through Amazon last week. As I was putting it together, I realized the bearing in the one of the wheels was defective, and it was not possible to fully assemble the stroller. 

I emailed them at 7:10 am eastern on a Saturday. They got back to me (From Dallas, three hours behind) by 10:30 am. They assured me that they would ship a replacement part to home ASAP.

Contrast that with when my Graco joggers wheel broke. I emailed Graco and they had me package the entire jogging stroller up myself (because I have a box that big just laying around) and mail it to them. It was super fun and easy to get a baby and a 34 pound jogging stroller sized box into the post office. Graco waited until they received the shipment before they mailed me an entire replacement stroller. 

I don't typically shill for companies, but I was so impressed that I could not help share with you all. In conclusion, thumbs up to Joovy customer support.  

KimmySchmidt

Also in light of the random ban hammer coming down on people, let me clarify that I do not work for Joovy and am not associated with them in any way. Just a happy customer.

CoffeeBeanFiend91

That's awesome! Gotta love a company with great service. I've worked as a customer service agent for a very long time and the stories I read about poor service make me cringe.